Steve Sirman
Hamilton,Canada
Summary
Motivated student seeking flexible part-time employment with a focus on providing exceptional customer service. Proficient in handling customer inquiries, managing cash operations, and maintaining store security and organization. Recognized for adaptability and reliability, ensuring smooth operations and fostering positive customer experiences. Strong communication and problem-solving skills contribute to a productive and customer-centric environment.
Overview
3
3
years of professional experience
Work History
Customer Service Key Holder
Play It Again Sports
04.2024 - Current
- Oversaw daily opening and closing procedures, verifying accurate cash handling and secure storage of valuable items.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly.
- Provided exceptional customer service during peak hours, maintaining professionalism under pressure.
- Developed strong relationships with customers through active listening skills and personalized service offerings.
- Assisted in staff training and development, fostering a positive work atmosphere for all employees.
Gameday Retail Sales Associate
Hamilton Sports Group
04.2023 - 04.2024
- Assisted customers with locating suitable products
- Quickly and accurately processed payments through the POS system
- Monitored customer satisfaction and respond to any customer problems
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
General Labour
National Cycling Centre Hamilton
05.2021 - 04.2022
- Setting up of bicycles at indoor training facility
- Included heavy lifting
- Collected payment, cleaned and ensured security of hundreds of high-end performance bicycles at the Paris to Ancaster bike race
Youth Football Coach
Soccer World
11.2021 - 01.2022
- Coached and officiated for junior league (7–9-year-old) flag football
- Created a culture of good sportsmanship, cooperation and responsibility amongst the athletes and coaches
Education
High School Diploma -
Sir Allan MacNab Secondary School
Hamilton, ON06.2024
Skills
- Dependable and hardworking
- Teamwork and collaboration
- Heavy lifting and physical stamina
- Flexible and adaptable
- Customer Service
- Problem-Solving
- POS and Cash Handling
Activities
- Football
- Waterpolo
- Golf
Timeline
Customer Service Key Holder
Play It Again Sports
04.2024 - Current
Gameday Retail Sales Associate
Hamilton Sports Group
04.2023 - 04.2024
Youth Football Coach
Soccer World
11.2021 - 01.2022
General Labour
National Cycling Centre Hamilton
05.2021 - 04.2022
High School Diploma -
Sir Allan MacNab Secondary School
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