Steve Silvera
Kingston
Summary
To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. As a professional I am creative and innovative and looking ahead to work in challenging environment and strive for excellence
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
Bell Canda & Puulse Marketing
10.2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated terms to secure long-term customers and favorable pricing for clients.
- Provided comprehensive training on product offerings to new team members.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
Meat Department Manager
Verona Foodland
09.2018 - 10.2023
- Lead, delegated, and directed a team of butchers, meat cutters, and clerks to increase sales goals and margins
- Ordered, received, inspected, produced, packaged, and priced all fresh counters items for retail sale
- Produced schedules, day to day task lists and sanitization procedure lists
- Analyzed product margins, pricing, product return and product disposal percentages while adjusting and setting all prices and margins to meet customer satisfaction and increase sales while lowering waste
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Trained and developed new employees in products, selling techniques, and company procedures
- Increased department efficiency by implementing new inventory management systems and procedures.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
LCBO Manager
Liquor Control Board of Ontario LCBO
09.2018 - 05.2021
- Maintained, organized, and presented merchandise to drive sales
- Engaged customers with friendly, superior service to improve their buying experience and elevate company profile
- Maintained up to date knowledge and information in accordance to promotions, dietary ingredients, new products and releases, and price changes
- Maintained, ordered and recorded inventory, cash, empty returns, all forms of POS, payments and refunds
- Consistently passed and scored above 90% in all forms of LCBO employee testing and mandatory training over several years.
- Accomplished multiple tasks within established timeframes.
Stone Mason
Turvy Construction
03.2011 - 10.2018
- Accurately prepare job sites for daily work by removing debris and setting up materials and tools
- Brick and stone work
- Mortar preparation
- Quality control
- Excellent plan comprehension
- Demolish and/or repair existing brick structures
- Install support materials including flashing, fireproofing, and sealants
- Unloaded tools and equipment at jobsite
- Read blueprints and job specifications to plan and complete
- Complete simple and complex brick and stone work for interior and exterior foundations and walls
- Design structures with expansion and control joints
- Make all structures and walls and straight and accurate
- Include decorative or patterned designs in some projects.
Store Manager
Stone Mills Family Market
12.2013 - 08.2018
- Manned and worked sales floor, proactively and reactively assisting customers with questions, concerns and item purchases
- Consistently upsold product to increase store revenue and customer satisfaction
- Maintained up to date product knowledge and information on upcoming products releases and modifications
- Assisted and guided customers through purchases based on personal interest, promotions and benefits, and sale prices items
- Analyzed and properly processed product returns while assisting customers with alternative products and options to meet their needs
- Worked alongside company representatives to promote sales by enhancing product presentation and advertising collateral.
Education
Associate of Arts - General
St. Lawerence Collgee
Kingston, ON06.2004
High School Diploma -
C.D.C.I. West
Cobourg, ON06.2003
Skills
- Food Safety (10 years)
- Computer Literacy
- Time Management
- Customer service (10 years)
- Leadership
- Management Skills (10 years)
- Negotiation
- Sales (10 years)
- Retail Merchandising
- Inventory Management
- Team Supervision
- Adaptability
- Client Service
Certification
- Blood Pathogen certificate
- Food Safety & Handling
- WHMIS Certification
Timeline
Sales Representative
Bell Canda & Puulse Marketing
10.2023 - Current
Meat Department Manager
Verona Foodland
09.2018 - 10.2023
LCBO Manager
Liquor Control Board of Ontario LCBO
09.2018 - 05.2021
Store Manager
Stone Mills Family Market
12.2013 - 08.2018
Stone Mason
Turvy Construction
03.2011 - 10.2018
Associate of Arts - General
St. Lawerence Collgee
High School Diploma -
C.D.C.I. West
- Blood Pathogen certificate
- Food Safety & Handling
- WHMIS Certification
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