Steve Seraphin
Vancouver,Canada
Summary
Bilingual professional fluent in French and English with a strong background in sales, customer service, and hospitality. Exceptional interpersonal skills, adaptability, and genuine passion for working with people. Seeking career advancement while honing English language proficiency and making valuable contributions to a dynamic work environment. Skilled in devising effective strategies to enhance social media presence and cultivate client loyalty through targeted marketing efforts and timely follow-up via email or text. Proficient in creating captivating promotional videos.
Overview
9
9
years of professional experience
Work History
Digital Marketing Expert
Digital Croissant Agency
09.2023 - 11.2024
- Managed multiple successful PPC campaigns to drive traffic and increase sales on e-commerce platforms.
- Managed online reputation by monitoring reviews, comments, and mentions on social media platforms; addressed any negative feedback promptly and professionally.
- Enhanced customer engagement with the development of a comprehensive content marketing strategy, including blog posts, infographics, and video content.
- Established a consistent online presence through regular updates on company''s blog, leading to an increase in organic traffic.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
Chef, Bartender & Promoter
Régale des 3 Saveurs
05.2021 - 04.2022
- Company Overview: Restaurant
- Prepared and served food and beverages in a fast-paced environment
- Engaged with customers to create a welcoming atmosphere
- Promoted the restaurant to attract new customers and increase revenue
- Restaurant
Cast Member
Cineplex
11.2018 - 02.2019
- Assisted customers with ticket purchases and concessions
- Ensured a clean and welcoming theater environment
- Provided excellent customer service to enhance the movie-going experience
Sales Associate
Sports Store Name
10.2015 - 11.2015
- Assisted customers with product selection, including shoes, clothing, and sports equipment
- Provided excellent customer service to improve sales and customer satisfaction
- Maintained product displays and managed inventory
Education
Acting Program -
Vancouver Film School
12.2018
University Studies - Theater
York University
05.2017
Language Training -
Education First
05.2016
Diploma - Commerce
Institution Name
06.2015
Skills
- Excellent communication
- Teamwork
- Collaboration
- Problem-solving
- Adaptability
- Quick learning
- Public speaking
- Media
- Hospitality
- Food service
- Brand management
- Lead generation
- Email marketing
- CRM integration
- Video marketing
- Social media marketing
- CRM management
- SEO optimization
- Web design
Availability And Work Authorization
Currently in Canada on a visitor visa and open to discussing opportunities that align with my status. Willing to explore employer-supported work permits if applicable.
Additional Experience And Interests
- Played basketball at a national level for six years.
- Experienced in handling cameras and media production.
- Passion for engaging with people and creating positive experiences.
Languages
French
Native or Bilingual
English
Full Professional
Interests
- Acting and Theater
- Creating Short Films
- Creative Writing
- Team Sports
- Cooking
- Volunteer Work
Timeline
Digital Marketing Expert
Digital Croissant Agency
09.2023 - 11.2024
Chef, Bartender & Promoter
Régale des 3 Saveurs
05.2021 - 04.2022
Cast Member
Cineplex
11.2018 - 02.2019
Sales Associate
Sports Store Name
10.2015 - 11.2015
Language Training -
Education First
Acting Program -
Vancouver Film School
University Studies - Theater
York University
Diploma - Commerce
Institution Name
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