Steve Roman
Calgary,AB
Summary
Accomplished in enhancing customer relationships and sales, I leveraged product knowledge and relationship-building skills at Polar Mobility Research Ltd. to elevate client satisfaction and retention. Expert in customer service and new business development, consistently exceeded sales targets through effective issue resolution and strategic upselling, significantly contributing to revenue growth without relying on numerical percentages.
Knowledgeable and successful, at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Highly experienced in this position, known for exemplary team-building and project oversight skills. always collaborate with co-workers to ensure we quickly meet the team's objectives. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
36
36
years of professional experience
Work History
Inside Sales/ Assistant Warehouse Manager
Polar Mobility Research Ltd.
09.2021 - 04.2023
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Expedited resolution of client issues by promptly escalating concerns to appropriate internal departments for swift action.
Parts Technician (Red Seal Equivalent)/Inside Sales Representative
Cold Front (Eskimo Refrigeration)
06.2012 - 09.2021
- Assisted with training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
- Reduced downtime in service shop by maintaining accurate stock levels of essential parts.
- Developed effective communication strategies with team that resulted in reduced miscommunications regarding part orders and inventory levels.
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as trade shows, conferences, and workshops.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
- Maintained accurate electronic records using specialized inventory software to ensure real-time updates across all departments involved in part procurement processes.
- Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
- Established strong relationships with suppliers, fostering reliable network for timely delivery of orders.
- Surpassed parts sales in 50 year history.
Parts Counter Associate
WWG/TOTALINE/ (Carrier)
04.2009 - 06.2012
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issue credit.
- Ensured proper documentation was completed for warranty claims processing purposes.
- Assisted customers with identifying needed parts, utilizing extensive product knowledge and attention to detail.
- Collaborated with team and achieved top sales in Canada for parts.
- Managed approximately 30 incoming calls and emails per day from customers.
Parts Sales Manager
Reefer Service (Calgary) Ltd.
01.1987 - 03.2009
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- As a team, we achieved top sales in Canada for reefer sales.
Education
Service And Parts Cerificate - Repairs And Parts
Espar
Calgary, AB11.2021
Service And Parts Certificate - Diesel And Gas Heaters
Webasto
Calgary, AB09.2018
Business Certificate - Selling, Marketing, Marketing Management, Mgmt.
S.A.I.T.
Calgary, AB05.1994
Partsman Journeyman Certificate - Automotive And H.D. Truck
S.A.I.T.
Calgary, AB06.1988
Transport Refrigeration Mechanic Certificate - Refrigeration Units Repairs For Trailers
S.A.I.T.
Calgary, AB11.1985
Skills
- Customer Relationship Building
- Cold-calling
- Upselling and Cross Selling
- Goal-oriented mindset
- Customer Service
- Adept multi-tasker
- Relationship Building
- Issue Resolution
- Customer Relationship Management
- New Business Development
- Exceptional customer service
- Relationship building and management
- Product Knowledge
Languages
English
Full Professional
Timeline
Inside Sales/ Assistant Warehouse Manager
Polar Mobility Research Ltd.
09.2021 - 04.2023
Parts Technician (Red Seal Equivalent)/Inside Sales Representative
Cold Front (Eskimo Refrigeration)
06.2012 - 09.2021
Parts Counter Associate
WWG/TOTALINE/ (Carrier)
04.2009 - 06.2012
Parts Sales Manager
Reefer Service (Calgary) Ltd.
01.1987 - 03.2009
Service And Parts Cerificate - Repairs And Parts
Espar
Service And Parts Certificate - Diesel And Gas Heaters
Webasto
Business Certificate - Selling, Marketing, Marketing Management, Mgmt.
S.A.I.T.
Partsman Journeyman Certificate - Automotive And H.D. Truck
S.A.I.T.
Transport Refrigeration Mechanic Certificate - Refrigeration Units Repairs For Trailers
S.A.I.T.
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