Steve Percy

Conferred with existing and potential customers to assess requirements and propose optimal solutions.

• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
• Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
• Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
• Implemented innovative sales techniques to increase conversion rates and boost overall sales. Reached performance objectives and generated over $1500000 in sales.150000
• Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
• Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
• Assisted senior leadership with executive decision-making process.
• Developed new business opportunities by leveraging professional networks for referrals and introductions into untapped markets or industries.
• Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Set and achieved company defined sales goals.
• Negotiated prices, terms of sales and service agreements.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contributed to event marketing, sales and brand promotion.
• Maintained current knowledge of evolving changes in marketplace.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

• Worked closely with club management to develop marketing strategies and promotional materials that highlighted the benefits of professional golf instruction for members.
• Increased student retention by creating an engaging learning environment and fostering positive relationships between learners.
• Maximized revenue growth by upselling additional services such as club fittings or advanced coaching packages after initial consultations or lessons.
• Organized tournaments and special events to engage members, promote competition among players, and boost participation rates at the club.
• Implemented video analysis tools during lessons for more effective visual feedback, enabling students to better understand their progress.
• Developed comprehensive lesson plans for various skill levels to cater to individual learner needs and goals.
• Conducted group lessons for corporate clients, team building events, or social gatherings to help players bond while learning valuable skills together.
• Enhanced golfer performance by providing tailored instruction and personalized feedback on swing techniques, short game skills, and course management strategies.
• Assisted in organizing golf clinics and workshops to promote the sport and attract new students to the facility.
• Expanded junior golf program participation by promoting it through local schools, community events, and targeted marketing efforts.
• Mentored aspiring golf professionals in their pursuit of certification through on-the-job training and guidance.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
• Offered constructive feedback to clients to help reach goals.
• Developed relationships with clients to provide ongoing support and encouragement.
• Utilized various coaching models and techniques to maximize client success.

• Evaluated course design elements regularly, making recommendations for improvements that enhanced playing experiences for members.
• Increased membership retention rates with exceptional customer service and consistent communication efforts.
• Implemented safety protocols throughout the entire facility, reducing risks for both guests and staff.
• Coordinated seasonal leagues and social events tailored towards varying age groups within our membership base.
• Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
• Oversaw junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
• Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
• Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
• Improved golf course operations by implementing efficient scheduling and staff management techniques.
• Boosted pro shop sales with strategic inventory management and strong supplier relationships.
• Promoted a welcoming environment to attract new members, resulting in steady club growth.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Monitored budget and expenditures, keeping facility within budget.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.