Steve Ogun
Toronto,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AWD Glass
Toronto, Ontario
01.2023 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Operations Associate
Fileco
Toronto, Ontario
08.2023 - 01.2024
- Inspected and verified incoming shipments for accuracy and compliance with customer specifications.
- Performed daily cycle counts of merchandise in designated areas of the warehouse.
- Reported any discrepancies or damaged merchandise immediately upon discovery.
- Assembled custom orders quickly and accurately according to customer requests.
- Stored items carefully in designated locations after verifying barcodes against system records.
Customer Service Consultant
First Bank Nigeria
Lagos, Nigeria
01.2015 - 06.2017
- Greeted customers and answered inquiries promptly and professionally.
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Provided accurate information regarding product features, pricing, availability and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Developed relationships with customers to ensure repeat business opportunities.
Education
Associate of Arts - Global Business Management
Centennial College of Applied Arts And Technology
Scarborough, None08-2024
Bachelor of Arts - Economics
Delta State University Abraka
Nigeria10-2014
Skills
- Complaint resolution
- Account updating
- Strategic sales
- Typing proficiency
- Call center operations
- Customer relationship management (CRM)
- Customer relations
- Call management
- Product knowledge
- Verbal and written communication
- Conflict resolution
- Customer consulting
Timeline
Warehouse Operations Associate
Fileco
08.2023 - 01.2024
Customer Service Representative
AWD Glass
01.2023 - 06.2024
Customer Service Consultant
First Bank Nigeria
01.2015 - 06.2017
Associate of Arts - Global Business Management
Centennial College of Applied Arts And Technology
Bachelor of Arts - Economics
Delta State University Abraka
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