Steve Nicoll

Sr. Manager Professional Services

Skillsosft Ltd

Fredericton, New Brunswick

01.2002 - 08.2024

Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
Established effective communication channels between different departments within the organization.
Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
Documented detailed technical specifications for custom development initiatives undertaken by engineers.
Configured software products to meet customer requirements using a variety of tools such as SQL queries and scripting languages.
Provided guidance on system design decisions which included recommending hardware configurations.
Resolved customer inquiries regarding usage of the software product in an efficient manner.
Maintained up-to-date knowledge of industry trends and best practices in order to provide appropriate advice when needed.
Developed customized solutions based on client requests, ensuring that all requirements were met.
Monitored progress of projects against project timelines and budgets.
Conducted product demonstrations to clients, providing detailed information on features and benefits of the software solution.
Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
Identified areas of improvement within existing operations through process analysis and benchmarking studies.
Directed cross-functional teams in developing innovative solutions to complex problems.
Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
Conducted performance reviews and provided feedback to direct reports for career development.
Facilitated team meetings and workshops to align on goals and strategies.
Guided change management initiatives to ensure smooth adoption of new business practices.

Similar Profiles

Ruthie HartlenRuthie Hartlen

Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.