Steve Murphy
Dartmouth
Summary
With over 35 years of experience in customer service and cultivating customer relations, I have worked in various fields such as retail cellular, satellite, home phone, automotive apps, light mechanical, autobody, and detailing. Throughout my career, I held roles in automotive sales, parts, and service advisor positions. I also owned and operated a mobile automotive detailing company. Currently seeking non-seasonal employment options. Alongside my professional experience, I have a musical background playing drums and singing backup vocals and lead in live bands since the early 90s. I have also served as a DJ/mc/announcer for various functions. Between jobs, I have taken on odd jobs and short-term work. Preferably seeking a remote position.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Call Center Agent
Concentrix
07.2021 - 09.2024
- Most recently performing tech help and agent chat support but occasionally, for business needs, still taking customer calls and emails.
- Very experienced with this type of work, with extra attention to successfully assisting customers, building trust and creating return business.
Uber Eats Driver
UberEATS
05.2019 - 08.2021
- Delivering food items, meals and other retail items to loyal customers of Uber.
- Ensuring customer satisfaction and timely deliveries, using the Uber Driver App.
Customer Service Representative
Princess Auto
05.2017 - 07.2018
- Helping customers locate items in the store, stocking products, and assisting customers with the bigger items, to get them into their vehicles.
- Cashier duties.
Car Salesman and light mechanical with auto body
LJR Auto Sales
06.2006 - 09.2013
- Company Overview: This was an independent car dealer who required extra help during times of absence.
- Duties included: sales, light mechanical repairs, autobody repairs, detailing, refinishing, filing and customer satisfaction.
- This was an independent car dealer who required extra help during times of absence.
Education
Community College - Machinist
NSCC
Nova Scotia05.2016
Skills
- Technical Support
- Microsoft Word
- Time management
- Desktop Support
- Data entry
- Phone etiquette
- Upselling
- Sales Support
- Microsoft Excel
- Call center
- Help Desk
- Customer service
- Operating Systems
- Microsoft Outlook
- Organizational skills
- Communication skills
- Typing
- Sales
- Computer Operation
- Microsoft Office
- Computer Skills
- Analysis skills
Languages
English
Full Professional
Additional Information
True, Ailing, elderly roommate who is housebound
Certification
- Motorcycle License
- Driver's License
Education
AEC / DEP or Skilled Trade Certificate, 2, NSCC, Community College in Machinist, Nova Scotia, 09/01/14, 05/01/16
Timeline
Call Center Agent
Concentrix
07.2021 - 09.2024
Uber Eats Driver
UberEATS
05.2019 - 08.2021
Customer Service Representative
Princess Auto
05.2017 - 07.2018
Car Salesman and light mechanical with auto body
LJR Auto Sales
06.2006 - 09.2013
Community College - Machinist
NSCC
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