Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Steve McCallum

St. Catharines,ON

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Associate Manager

Under Armour
11.2017 - 08.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees within freight team.
  • Mentored and supported junior managers, leads and all employees to create strong workplace culture.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Realtor

Royal LePage
09.2008 - 01.2018
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.

Assistant Manager

Cara Foods
06.1997 - 10.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Experiential Educator

White Oaks Conference Resort And Spa
06.2006 - 04.2012
  • Employed various hands-on methods of engaging attendees to achieve maximum learning and skill retention.
  • Helped learners actively engage in field of study to investigate, experiment and solve matters at hand.
  • Encouraged attendees to apply learned skills and knowledge to practical experience to explore career options.
  • Planned and executed in-person and virtual learning logistics for lessons.

Education

High School Diploma -

Lakeport Secondary
St. Catharines, ON
06.1997

Skills

  • Operations Management
  • Sales Coaching
  • Managing Operations and Efficiency
  • Managing Customer Needs
  • Staff Management
  • Employee Coaching and Mentoring

Certification

  • Certified Level 1 Volleyball Coach, Ontario Volleyball Association
  • Local Indoor Volleyball Referee, Ontario Volleyball Association

Additional Information

High Performance Volleyball Coach, Niagara Rapids Volleyball Club, 2013-Present

Timeline

Associate Manager

Under Armour
11.2017 - 08.2023

Realtor

Royal LePage
09.2008 - 01.2018

Experiential Educator

White Oaks Conference Resort And Spa
06.2006 - 04.2012

Assistant Manager

Cara Foods
06.1997 - 10.2014

High School Diploma -

Lakeport Secondary

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Steve McCallum