Steve Marchand
Essex,ON
Summary
Dynamic professional with a proven track record at Sharp Bus Lines, excelling in passenger safety and defensive driving. Recognized for enhancing service efficiency and maintaining high safety standards. Skilled in effective communication and problem-solving, ensuring optimal transportation experiences while fostering a culture of safety and comfort for all passengers.
Overview
13
13
years of professional experience
Work History
Bus Driver
Sharp Bus Lines
Essex, ON
09.2021 - 06.2025
- Adhered to safety protocols and regulations during transportation of passengers.
- Conducted pre-trip vehicle inspections to ensure operational readiness.
- Assisted passengers with boarding and disembarking, ensuring comfort and safety.
- Maintained accurate records of routes, schedules, and passenger counts.
- Communicated effectively with dispatch regarding traffic conditions and delays.
- Collaborated with team members to improve service delivery efficiency.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Account Installer
CINTAS, Professional Uniform and Facility Services
Tecumseh, ON
03.2018 - 08.2021
- Installed and configured systems according to specifications, ensuring optimal functionality.
- Conducted quality checks on installations, maintaining high standards of workmanship.
- Trained new employees on installation techniques and safety protocols, fostering a knowledgeable workforce.
- Troubleshot and resolved installation issues promptly, minimizing downtime and client impact.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
Motorcycle Salesperson
Thunder Road Harley Davidson
Windsor, ON
03.2012 - 08.2021
- Developed strong customer relationships through personalized service and product knowledge.
- Conducted in-depth product demonstrations to educate customers on features and benefits of motorcycles.
- Assisted in inventory management by tracking stock levels and coordinating with suppliers for timely replenishment.
- Mentored new sales staff on effective sales techniques and company policies to enhance team performance.
- Led promotional events to boost brand visibility and drive foot traffic, enhancing overall sales performance.
- Provided after-sales support to ensure customer satisfaction and foster long-term loyalty within the motorcycle community.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Negotiated favorable deals for both customers and the dealership by finding mutually beneficial solutions during the sales process.
- Increased motorcycle sales by establishing rapport with potential customers and understanding their needs.
- Improved showroom presentation by organizing inventory, creating appealing displays, and maintaining cleanliness standards.
- Exceeded personal sales goals consistently through diligent follow-up with potential buyers and proactive lead generation strategies.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance sales skills.
- Boosted overall revenue by upselling additional services such as extended warranties, maintenance packages, and insurance policies.
Education
High School Diploma -
Essex District High School
Essex, ON06-1992
Skills
- Safety-focused
- Defensive driving
- Safety practices
- Disability awareness
- Passenger safety
Languages
English
Professional Working
Timeline
Bus Driver
Sharp Bus Lines
09.2021 - 06.2025
Account Installer
CINTAS, Professional Uniform and Facility Services
03.2018 - 08.2021
Motorcycle Salesperson
Thunder Road Harley Davidson
03.2012 - 08.2021
High School Diploma -
Essex District High School