STEVE MAAS
Los Angeles
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating guests needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Hospitality / Expo
Mendocino Farms
12.2023 - Current
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Collaborated with kitchen staff for seamless communication and accurate preparation of orders.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Construction Worker
Sierra Pro Home Services
01.2023 - Current
- Able to work long hours with excellence in harsh conditions
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Loaded, unloaded, and moved material to and from storage and production areas
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects
- Detailed oriented and great customer service.
Sales Associate
GNC
02.2020 - 12.2022
- Acted as assistant manager, surpassed sales goals and provided an upbeat environment with excellent customer service rapport
- Took pride organizing racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products.
Personal Stylist
Nordstrom
03.2016 - 11.2020
- Achieved the goal of first year pace setter with over $500,000.00 in sales and 182 customer review letters and continued and continued to do so.
- Built long term relationships with a loyal customer base over 100.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
No Degree - Music
Sierra College
Skills
- Courteous and respectful
- Upbeat and positive personality
- Hard working and motivated
- Works well with others
- Team player
- Memorization
- Love people
- Building customer trust and repeat business
- Extremely aware and alert
Timeline
Hospitality / Expo
Mendocino Farms
12.2023 - Current
Construction Worker
Sierra Pro Home Services
01.2023 - Current
Sales Associate
GNC
02.2020 - 12.2022
Personal Stylist
Nordstrom
03.2016 - 11.2020
No Degree - Music
Sierra College
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