STEVE LYSYJ
Calgary,Canada
Summary
To utilize previous work experience from the hospitality industry as well as call centre to return to the position of Night Auditor.
Overview
18
18
years of professional experience
Work History
Tech Support
TELUS Security
01.2018 - 01.2024
- Performed routine network start up, close down and maintain control records
- Performed data backups and disaster recovery operations
- Diagnosed issue(s) with alarm systems and provide solutions and resolution - examples being unable to arm system to video cameras not recording
- Installed, configured, maintained and monitored computer operating systems, applications, and networks
- Set up new users' accounts and profiles and resolved password issues
- Analyzed call logs and/or ticket requests to detect common trends and underlying problems
- Walk-through staff or clients through a series of actions to resolve issues
- Provided technical support to 25 to 30 clients on average per 8 hour shift
Technical Support Representative
Shaw Communications
01.2011 - 01.2016
- Accepted and processed credit and debit card payments during inbound calls
- Diagnosed and troubleshoot issues with residential internet, cable and telephone services
- Addressed issues with billing and make payment arrangements, transfer when more advanced options are required to billing queue
- Deescalated assigned calls from supervisor
- Processed on average 20 to 25 calls on average per 8 hour shift
Customer Service Representative
Memory Express
01.2008 - 01.2011
- Process returns and/or exchanges of merchandise
- Provide recommendations based on customer’s needs with exchanged items
- Responsible for with cash till which including point-of sale-system
- Document condition of items/computer systems for technician before being serviced
- Increased efficiency and team productivity by promoting operational best practices
Night Auditor
Travelodge University
01.2006 - 01.2008
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Skills
- Customer Service
- Night Auditor
- Attention to Detail
- Computer Skills
- MS Office
- Time Management
- Communication Skills
- Professionalism
Accomplishments
Former member of the Shaw Toastmasters Club, Sergeant-at-Arms
Highlightsofskills
- Over 10 years experience in customer service
- Over 10 years as a Night Auditor
- Attention to detail
- Strong computer skills; proficient in MS Office (Word, Excel and Outlook)
- Always eager to upgrade or learn new skills
- Time Management
- Articulate and comfortable interacting with customers and coworkers
- Professional, well mannered and courteous
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Tech Support
TELUS Security
01.2018 - 01.2024
Technical Support Representative
Shaw Communications
01.2011 - 01.2016
Customer Service Representative
Memory Express
01.2008 - 01.2011
Night Auditor
Travelodge University
01.2006 - 01.2008