Steve Lukens
San Leandro
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Station Services Office Specialist
Southwest Airlines
01.2016 - Current
Prepare Daily Schedules for Ramp, Operations and Customer Service Agents
Issue Voluntary and Mandatory Overtime
Build future bids
process shift trades
Process OJI and Medical Leave Reports
Operations Supervisor
Southwest Airlines
04.2001 - 12.2015
Manage agent flight rotation
Manage daily gate schedule
Assign terminating flight assignments
Coordinate with dispatch on aircraft routing
Communicate aircraft swaps and gate changes
Operations Agent
Southwest Airlines
01.1999 - 04.2001
Prepare flight releases
Board flights
Calculate weight and balance
Resolve any balance or weight issues
Customer Service Agent
Southwest Airlines
02.1995 - 01.1999
Make passenger Reservations
Check in passenger luggage
Check passengers in for flights
Reconcile passenger manifests
Timeline
Station Services Office Specialist
Southwest Airlines
01.2016 - Current
Operations Supervisor
Southwest Airlines
04.2001 - 12.2015
Operations Agent
Southwest Airlines
01.1999 - 04.2001
Customer Service Agent
Southwest Airlines
02.1995 - 01.1999
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