Steve Lamb
Barrie,ON
Summary
Proactive Technical sales manager with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Eastern Canadian Regional Manager
Wabco/Sealco Commercial Vehicle Products
07.2012 - 02.2024
- Performed extensive training courses from the shop floor up to purchasing, engineering to the Ceo.
- Increased gross sales from $1.2-$1.8 million
- Developed new products with engineering for specific applications to suit the manufacturer
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Defined locations, dealers and investors to drive product sales and foster brand expansion.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Elevated market penetration to generate $8M in gross annual revenue from pneumatic sales.
- Coordinated with other district managers to actualize performance improvement strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Established territory boundaries and distribution routes to maximize service quality.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Contract Instructor at Centennial College
Centennial College
02.2009 - 06.2012
- Increased student participation by incorporating interactive activities and group projects into lessons.
- Participated in professional development opportunities to stay current on best practices and emerging trends in education.
- Established a positive classroom environment by fostering mutual respect and open communication among students.
- Developed customized lesson plans for diverse learning styles, resulting in improved comprehension and retention.
- Taught all aspects of diesel engines, transmissions, air systems and automotive electrical.
Mechanic/Foreman/Heavy Truck Sales
Freightliner Trucks A Division Of Daimler Trucks
03.2000 - 05.2009
- Diagnose and repair all aspects of class 5-8
- Maintained open lines of communication between management and staff through regular progress reports detailing project statuses, challenges faced, and proposed solutions.
- Collaborated with other departments to ensure seamless coordination of maintenance efforts across the organization.
- Led weekly meetings to discuss ongoing projects, address any concerns or challenges faced by the team, and celebrate successes together as a cohesive unit.
- Improved team efficiency by implementing streamlined maintenance processes and schedules.
- Moved into Truck sales, spec vehicles from scratch and order from factory
- Came 3rd place in Canada under the Daimler umbrella
- Oversaw 18 employees
310T Technician
Western Star
10.1997 - 04.2000
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Apprentice Diesel Mechanic
Rentway Inc
07.1991 - 03.2000
- Assisted senior mechanics in complex repairs, gaining valuable hands-on experience with advanced diagnostic tools and techniques.
- Maintained a safe working environment by adhering to OSHA guidelines and company safety protocols during all repair tasks.
- Contributed to a positive workplace culture by collaborating effectively with colleagues, sharing knowledge, and supporting ongoing skill development.
- Enhanced engine performance by conducting thorough inspections and identifying necessary repairs.
- Supervised a fleet operation
Education
Completed Apprenticeship - 310T Truck And Coach
Centennial College of Applied Arts And Technology
Scarborough, ON1995
High School Diploma -
St Mary CSS
Pickering, ON06.1991
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Training in plants and boardroom
- Technically educated plant staff hands on
Accomplishments
- Documented and resolved issues which led strong relationship and increased sales.
Languages
English
Full Professional
Affiliations
- Canadian Transportation Equipment Association
Certification
- 310T truck and coach
- Freightliner, Detroit Diesel, Caterpillar, Cummins and Mercedes engines
- Eaton transmissions and drivelines
- Air systems
- Steering suspension and brakes
Timeline
Eastern Canadian Regional Manager
Wabco/Sealco Commercial Vehicle Products
07.2012 - 02.2024
Contract Instructor at Centennial College
Centennial College
02.2009 - 06.2012
Mechanic/Foreman/Heavy Truck Sales
Freightliner Trucks A Division Of Daimler Trucks
03.2000 - 05.2009
310T Technician
Western Star
10.1997 - 04.2000
Apprentice Diesel Mechanic
Rentway Inc
07.1991 - 03.2000
Completed Apprenticeship - 310T Truck And Coach
Centennial College of Applied Arts And Technology
High School Diploma -
St Mary CSS
- 310T truck and coach
- Freightliner, Detroit Diesel, Caterpillar, Cummins and Mercedes engines
- Eaton transmissions and drivelines
- Air systems
- Steering suspension and brakes
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