Steve Kozlowicz
SCARBOROUGH,ON
Summary
IT professional with 20 years of experience in system administration and technical support. Awarded CIO Award for excellence in managing desktop support and leading successful migrations to Windows 10 and 11. Proven ability to think critically and resourcefully in high-pressure situations.
Overview
39
39
years of professional experience
Work History
IT ANALYST
Graphic Packaging
02.2019 - Current
- A specialist IT Professional with 20+ years of experience.
- Dedicated to the needs of customers, with extensive proficiency in System Administration, Bar Code Repair, and End-User Support.
- Received CIO award 2022, by demonstrating expertise as a Desktop Supporting Manager/Analyst, Repair Lab manager, and providing Technical Service Internationally.
- Deployed several client sites to migrate to Windows 10 and 11.
- Onsite desktop support for CMHC clients.
- Provided day-to-day support to prevent production interruptions.
- Maintained and updated IT-related assets across all Canadian locations.
- Supervised and supported all network infrastructures through network administration.
- In high-pressure multisite environments, demonstrate initiative, resourcefulness, and critical thinking skills to handle complex workloads.
- Managed and participated in Canadian projects, ensuring alignment with organizational goals.
- Oversaw five Canadian manufacturing facilities.
- Ensured accessibility to mobile devices by managing procurement of IT hardware and equipment.
DESKTOP CONSULTANT/MANAGER
State Street Trust Company
06.2000 - 06.2013
- Designed and implemented new equipment and software solutions, including PCs, printers, and bundled software applications.
- Provided daily technical assistance.
- Monitored assistance ticket levels and reported insights to senior administration.
- Investigated equipment and programming issues, including customary updates, to help with programming.
- Remote Support
- Assisted with special projects, IT audits, disaster recovery testing, software rollouts, and configurations.
- Participated and endorsed change controls.
- Demonstrated expertise in telecommunication support.
- VOIP Support
- Server and VMWARE Support
- Imaging and Hardware Upgrade
- Managed procurement processes.
- Project Manager
- Offered specialized help for broadcast communication, including video gatherings.
- Upheld and designed Blackberry gadgets and kept up with the BESS server.
TECHNICAL SERVICE REPRESENTATIVE
Compugen System
10.1994 - 10.2000
- Four years onsite for Kodak Canada Inc.
- Oversaw operations of Kodak's nationwide help desk, delivering responsive technical assistance.
- Coordinated technician schedules and service calls to ensure timely support.
- Met the performance expectations set by Kodak Inc. and managed daily service calls.
- Delivered 2nd and 3rd level network support, resolving complex technical issues for users.
- Troubleshot application software, operating systems, network printing, and mainframe access solutions.
- Provided hardware installation and technical support to users.
- Performed for six months in the hardware group at the Dofasco site.
- Operated in Dofasco's local network group for one and a half years.
CUSTOMER SERVICE REPRESENTATIVE
Architech Microsystems
11.1991 - 11.1994
- Identified and assessed client needs to ensure fulfillment.
- Provided focused network support to enhance client satisfaction.
- Record client communications, process client records, and record reports.
- Recommended products or services to management by gathering and analyzing client data.
- Prepare item or administration reports by gathering and examining client data.
- Maintained accurate financial records by processing client account updates.
- Executed network, programming, hardware foundation, and help.
- Executed responsibilities as a system director, managed the board, and led field organization.
CUSTOMER SERVICE REPRESENTATIVE
Westbridge Systems
04.1987 - 04.1991
- Managed client accounts by diligently recording and updating account data.
- Resolved client administration issues by addressing concerns and identifying root causes to improve service resolution.
- Executed network programming and hardware support to enhance client system functionality.
- Maintained accurate monetary records by processing client changes efficiently to ensure financial integrity.
- Performed field services and network support for clients.
- Implemented commitments as a system director, projected the board, and led the field organization.
Education
DIPLOMA - EET
RCC Institute of Technology
01-1998
Humberside Collegiate Institute
Skills
- Active Directory management
- Windows server administration
- Server and VMware support
- VoIP support
- Telecommunications support
- Remote technical support
- Imaging and hardware upgrades
- Project management
- Vendor management
Accomplishments
CIO Award, 2022, Demonstrated a track record for client administration excellence, building strong, collaborative relationships at every organizational level.
Timeline
IT ANALYST
Graphic Packaging
02.2019 - Current
DESKTOP CONSULTANT/MANAGER
State Street Trust Company
06.2000 - 06.2013
TECHNICAL SERVICE REPRESENTATIVE
Compugen System
10.1994 - 10.2000
CUSTOMER SERVICE REPRESENTATIVE
Architech Microsystems
11.1991 - 11.1994
CUSTOMER SERVICE REPRESENTATIVE
Westbridge Systems
04.1987 - 04.1991
DIPLOMA - EET
RCC Institute of Technology
Humberside Collegiate Institute