Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Steve Holness

Calgary

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of People & Culture

Commissionaires
07.2024 - Current
  • Managed HR & Payroll departments.
  • Developed & implemented employee engagement & retention initiatives.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Redefined the employee handbook and established SOPs for HR & Payroll departments.
  • Assisted with budget planning.

People & Culture Business Partner

Bellstar Hotels & Resorts
01.2021 - 07.2024
  • Managed Payroll & HR departments.
  • Completed annual WCB & Employer Health Tac returns.
  • Ensured business was compliant with employment standards legislation.
  • Ensured business was compliant with Federal and Provincial tax laws.
  • Established and maintained accurate record keeping guidelines.
  • Mediated internal conflicts between Department Heads & field GMs.
  • Established SOPs and best practices for payroll processing.
  • Completed all year end payroll including T4s.

Manager of People & Culture

Federal Government of Canada
02.2018 - 12.2020
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Assistant Manager

GoodLife Fitness
04.2017 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized gym environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Handled all member complaints and resolved them in a courteous and professional manner

Education

Bachelor of Arts - English Language And Literature

University of Kent
Canterbury, UK
07-2012

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Team management
  • Strategies and goals
  • Employee development
  • Organizational development
  • Budget management
  • Hiring and retention

Languages

English
Native or Bilingual

Certification

PCP Designation - NPI (2020)

PLP Designation - NPI (2021)

CPHR Designation (2023)

Timeline

Director of People & Culture

Commissionaires
07.2024 - Current

People & Culture Business Partner

Bellstar Hotels & Resorts
01.2021 - 07.2024

Manager of People & Culture

Federal Government of Canada
02.2018 - 12.2020

Assistant Manager

GoodLife Fitness
04.2017 - 02.2018

Bachelor of Arts - English Language And Literature

University of Kent

Similar Profiles

CREATE PROFILE
Steve Holness