Steve Hines
Antigonish,NS
Summary
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers (both internal and external) and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
36
36
years of professional experience
Work History
Owner/Operator
BS Fuel & Convenience
04.2021 - 04.2023
- Operated very busy 24/7 convenience store and fuel site. Responsible for hiring, training a d mentoring all staff. All reporting, purchasing inventory, bank deposits, daily and weekly balancing, etc.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Sales Associate
Telus Mobility
04.2021 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Owner
Highland Marine Products Ltd.
01.2006 - 12.2020
- Managed day-to-day business operations.
- Hired, trained, and supervised all staff; managed payroll and fostered excellent working relations with all employees
- Consulted with customers to assess needs and propose optimal solutions.
- Provided knowledgeable, efficient and professional service to ensure a loyal and satisfied clientele
- Mentored and motivated employees to perform daily functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Purchasing Manager
Fineline Fuel Systems
06.2003 - 06.2006
- Purchased new products and oversaw inventory stocking to ensure availability for prodution.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Purchasing Manager
Stright-MacKay Ltd.
01.1987 - 05.2003
- Progressed through various purchasing, warehousing and leadership roles.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Negotiated pricing and terms with vendors to secure best value for company.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Facilitated resolution of vendor disputes and discrepancies.
- International travel to source new and exclusive vendors.
Education
High School Diploma -
West Pictou District High School
Lyons Brook, NSSkills
- Experienced manager who leads by example to foster relationships and motivate employees
- Strong supervisory skills; able to hire, train and mentor staff while establishing strong working relationships
- Able to handle difficult situations with tact and diplomacy
- Always willing to take on additional responsibilities
- Verbal and Written Communication
- Work independently or as a strong contributing team member
- Dependable; Worked 7 days a week for two years at Owner/Operator and with the exception of COVID, have never once called in sick
Languages
English
Professional Working
Timeline
Owner/Operator
BS Fuel & Convenience
04.2021 - 04.2023
Sales Associate
Telus Mobility
04.2021 - 04.2023
Owner
Highland Marine Products Ltd.
01.2006 - 12.2020
Purchasing Manager
Fineline Fuel Systems
06.2003 - 06.2006
Purchasing Manager
Stright-MacKay Ltd.
01.1987 - 05.2003
High School Diploma -
West Pictou District High School
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