ISABELLE LECLERC
Kapuskasing,ON
Summary
Experienced professional with exceptional interpersonal, phone, and digital communication skills. Fluent in English and French. Proven track record of 10 years working directly with customers and clients, demonstrating active listening and conscious communication. Efficient and reliable, possessing extensive knowledge in general accounting and journal entry. Known for impeccable problem-solving abilities, strong organization skills, and attention to detail. Demonstrated ability to handle sensitive and confidential information with the utmost professionalism.
Overview
13
13
years of professional experience
Work History
Medical Administrative Assistant
Dr. Meilleur, Dr. Boucher & Dr.Martin
08.2024 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Financial Advisor
CIBC
11.2022 - 08.2024
- Company Overview: Financial Advisor
- Understanding their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success
- Estate planning, Mortgage Management, Investment Planning
- Conducted regular account reviews to keep client informed of their financial situation
- Develop and maintain relationships with clients
- Financial Advisor
General Sales Manager
Eastview RV
11.2013 - 10.2021
- Coach, mentor and build a high performance sales team dedicated to all sales activities related to new and used RVs
- Manage accounting department projects, including billing A/R, A/P
- Ability to deliver quality work on tight deadlines, with strong organization and priority setting skills
- Tracks and monitors F&I, product penetration and lender penetrations
RV Sales Consultant/Finance & Insurance Manager
Eastview RV
02.2012 - 11.2013
- Determine the customer's need for finance, review each customer's credit application
- Present financing options, services contracts, GAP and other beneficial ancillary programs
- Prepare paperwork and finalize financial transactions in a legal and ethical manner to ensure a strong lender relationship
- Demonstrate commitment to supporting the sales department in achieving its goals while also looking out for the best interests of the dealerships and customer
Automotive Sales Representative
Eastview Chevrolet Buick GMC Ltd
01.2012 - 01.2013
- Building a rapport with potential customers to improve the possibility of a sale in the future
- Maintaining reporting structures and recording sales and inventory
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
Education
Diplôme Collègial - Affaire Et Commerce
Collège Boreal
Kapuskasing01.2013
Diplôme Secondaire -
Ecole secondaire De Hearst
01.2008
Skills
- Appointment scheduling
- Patient scheduling
- Referral coordination
- Patient demographics
- Patient care and confidentiality
- Multi-line phone systems
Training
- APEX - Financial services manager training, 2006 to 2008
- IA SAL Protection Insurance Course
- GAP Training
- Communication Styles Training
- Automotive Certification Course-OMVIC licensed
- Motor Vehicle Dealers Act (MVDA) Registered dealers and salespersons
- Licensed Scaler
- Ministry of Natural Resources and Forestry Provincial Scaling Course
Timeline
Medical Administrative Assistant
Dr. Meilleur, Dr. Boucher & Dr.Martin
08.2024 - Current
Financial Advisor
CIBC
11.2022 - 08.2024
General Sales Manager
Eastview RV
11.2013 - 10.2021
RV Sales Consultant/Finance & Insurance Manager
Eastview RV
02.2012 - 11.2013
Automotive Sales Representative
Eastview Chevrolet Buick GMC Ltd
01.2012 - 01.2013
Diplôme Collègial - Affaire Et Commerce
Collège Boreal
Diplôme Secondaire -
Ecole secondaire De Hearst
Similar Profiles
Sergio Real GomezSergio Real Gomez
Dermatology Nurse at Dr Craythorne, Dr. Morar, Dr. Markey, Dr. SeatonDermatology Nurse at Dr Craythorne, Dr. Morar, Dr. Markey, Dr. Seaton
Isabella Rivera GonzálezIsabella Rivera González
Shadowing at Dr. Pablo Mojica, Dr. Eric Adler, Dr. Rafael Bouet, Dr. Luis Santos-ReyesShadowing at Dr. Pablo Mojica, Dr. Eric Adler, Dr. Rafael Bouet, Dr. Luis Santos-Reyes
Mohsen GhafourinasabMohsen Ghafourinasab
EEG Technician|Neurology and Psychiatry Assistant at Dr. Rabert Farnam Clinic | Dr. Mohammad Rafiei | Dr. Ali Akbar AsadiPouya| Dr. Sorour InalooEEG Technician|Neurology and Psychiatry Assistant at Dr. Rabert Farnam Clinic | Dr. Mohammad Rafiei | Dr. Ali Akbar AsadiPouya| Dr. Sorour Inaloo