STEVE GUSCOTT
Toronto,Canada
Summary
Enthusiastic and customer-focused professional seeking a Flight Attendant role at Air Canada Rouge. Bringing over 5 years of client-facing experience in customer service, safety compliance, and hospitality, with a passion for creating memorable travel experiences at 35,000 feet.
Overview
13
13
years of professional experience
Work History
Tax Service Agent
Canada Revenue Agency
11.2020 - Current
- Delivered exceptional service while managing confidential tax inquiries, mirroring discretion and attentiveness required in in-flight customer service roles.
- Maintained professionalism in fast-paced environments and under pressure.
- Answered taxpayer questions, demonstrating calm and clear communication.
- Ensured adherence to safety and compliance policies.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
Client Advisor (Customer Service – Banking & Compliance)
RBC Royal Bank
01.2020 - 11.2020
- Delivered personalized service in a regulated environment.
- Assisted with cash handling, account services, and customer concerns.
- Promoted new banking products, demonstrating product knowledge and communication skills.
- Supported clients while maintaining a warm, approachable demeanor.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Operations Supervisor / Marketing Admin
New Era Fencing & Property Services
01.2018 - 01.2019
- Coordinated promotional activities across Canada.
- Communicated brand messaging effectively to diverse audiences.
- Maintained energy, enthusiasm, and professionalism during travel and site visits.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Consular Officer (Travel Assistance & Emergency Documentation)
Consulate of the Kingdom of the Netherlands
01.2015 - 01.2018
- Assisted travelers with emergency documentation in high-stress scenarios.
- Ensured accurate application processes and compassionate client care.
- Managed sensitive data while maintaining diplomacy and confidentiality.
- Ensured compliance with established protocols when handling sensitive information or classified materials related to consular matters.
General Manager (Hospitality & Guest Services)
Opa! Greek Restaurant
01.2013 - 01.2015
- Led customer service delivery in a high-volume dining setting.
- Trained staff on safety protocols and hospitality best practices.
- Handled guest feedback with professionalism to ensure memorable experiences.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Mini MBA - International Business
International Business Management Institute
03.2019
Diploma - Project Management
International Business Management Institute
03.2019
Diploma - Business Management
International Business Management Institute
03.2019
High School Diploma - undefined
Mona High School
06.2005
Skills
- Customer Experience & Hospitality
- Calm Under Pressure / Emergency Response
- Excellent Verbal Communication
- Team Collaboration & Leadership
- Conflict Resolution
- Safety Procedures & Policy Compliance
- Multicultural Sensitivity
- Proficient in Microsoft Office
Languages
English (Fluent)
Timeline
Tax Service Agent
Canada Revenue Agency
11.2020 - Current
Client Advisor (Customer Service – Banking & Compliance)
RBC Royal Bank
01.2020 - 11.2020
Operations Supervisor / Marketing Admin
New Era Fencing & Property Services
01.2018 - 01.2019
Consular Officer (Travel Assistance & Emergency Documentation)
Consulate of the Kingdom of the Netherlands
01.2015 - 01.2018
General Manager (Hospitality & Guest Services)
Opa! Greek Restaurant
01.2013 - 01.2015
Diploma - Project Management
International Business Management Institute
Diploma - Business Management
International Business Management Institute
High School Diploma - undefined
Mona High School
Mini MBA - International Business
International Business Management Institute
Flight Attendant Qualifications Summary
- Valid Canadian passport, no travel restrictions
- Located in Toronto; within 90 minutes of YYZ
- Available to relocate and complete 6-week training program
- Comfortable working in pressurized cabin environments
- Strong customer service, safety, and team collaboration skills
- Able to obtain Transport Canada clearance
- Fluent in English