IRIS Diaz
2599 Alsace Ave
Summary
Dynamic Executive Assistant with extensive experience at Punch Productions, specializing in calendar management and client relations. Bilingual in English and Spanish, excels in fast-paced environments while demonstrating strong organizational skills. Recognized for addressing high-priority issues with professionalism, ensuring seamless operations and boosting team productivity.
Overview
15
15
years of professional experience
Work History
Executive Assistant
Punch Productions
01.2016 - Current
- Supported high-profile clients in a fast-paced production environment
- Screened and prioritized incoming calls, emails, and requests
- Managed scheduling, calendar coordination, and meeting organization
- Monitored incoming emails and responded accordingly in a timely manner.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Managed and tracked expenses to meet company budget requirements.
- Coordinated with vendors, maintenance, and office services
- Assisted with daily office operations to ensure efficiency and productivity
- Managed executive calendars and scheduled appointments for senior leadership.
- Supported onboarding processes by preparing materials and scheduling orientation sessions.
Barista
Guckenheimer
01.2014 - 01.2016
- Served 150+ customers daily in a high-volume environment
- Provided product knowledge on coffee origins, flavors, and brewing methods
- Operated POS systems and handled transactions accurately
- Maintained cleanliness and organization of workstations
Cocktail Waitress
Arena Night Club
Los Angeles
01.2011 - 01.2014
- Delivered high-quality customer service in a fast-paced nightlife setting.
- Managed large crowds while handling food and beverage service.
- Processed cash and credit, capturing revenue accurately.
- Upsell premium beverages, and ensure guest satisfaction.
- Delivered prompt beverage service to patrons in a fast-paced nightclub environment.
- Engaged customers with friendly conversation to enhance their nightlife experience.
- Processed orders efficiently using point-of-sale systems for accurate billing.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
David Starr Jordan High School
Los Angeles, CA01.2008
Some College (No Degree) - Child Development
Santa Monica College
Santa Monica, CASkills
- Bilingual: English and Spanish
- Microsoft Office Suite
- Organizational skills
- Communication skills
- Multitasking abilities
- Professional phone etiquette
- Client relations experience
- Motivation and initiative
- Adaptability and flexibility
- Attention to detail
- Calendar management
- Event planning
- Problem solving
- Project planning
- Task delegation
- Expense reporting
Languages
Spanish
Professional
Timeline
Executive Assistant
Punch Productions
01.2016 - Current
Barista
Guckenheimer
01.2014 - 01.2016
Cocktail Waitress
Arena Night Club
01.2011 - 01.2014
High School Diploma -
David Starr Jordan High School
Some College (No Degree) - Child Development
Santa Monica College