Steve Enders
Apple Valley
Summary
Dynamic leader with a proven track record at Walmart, enhancing operational efficiency and exceeding sales targets through strategic planning and execution. Skilled in talent development and operational excellence, achieving notable developing leaders who lead leaders. Expert in relationship building, significantly boosting customer satisfaction and merchandise quality standards.
Overview
21
21
years of professional experience
Work History
Complex Store Manager
Walmart
11.2023 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Market Manager
Walmart
08.2022 - 10.2023
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Achieved monthly sales targets consistently by pursuing new business.
- Lead M477 which included 3500 sales associates across 10 store locations.
- Aligned the market company goals with customer experience trackers and increased satisfaction by targeting opportunities based on customer feedback.
- Increased profit margins by effectively controlling budget and overhead while optimizing sales growth.
- Organized events and development community partnerships.
- Held one-on-one meetings with leadership teams to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Store Manager
Walmart
07.2011 - 08.2022
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Worked with local buying teams in Alaska to ensure our product offering was unique and aligned with customers needs.
Store Manager
Kelly Paper
01.2004 - 07.2011
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Applied Business - Associate Degree
Cerritos College
Norwalk, CA05-2004
Skills
- Planning and Executing budgets
- Operational Excellence executing KPI's
- Talent development
- Quarterly merchandise planning and strategy execution
- Employee retention strategies
- Team leadership and coaching
- Relationship building and management
- Retail merchandise quality standards
Timeline
Complex Store Manager
Walmart
11.2023 - Current
Market Manager
Walmart
08.2022 - 10.2023
Store Manager
Walmart
07.2011 - 08.2022
Store Manager
Kelly Paper
01.2004 - 07.2011
Associate of Applied Business - Associate Degree
Cerritos College
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