Steve Eldridge
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
15
15
years of professional experience
Work History
Assistant Branch Manager
Cash Money
10.2022 - Current
- Supporting the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Training and developing new Team members in alignment with branch service standards and objectives.
- Monitoring daily Branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supervising successful completion of internal audits with minimal findings, demonstrating strong adherence to Branch policies and regulations.
- Responding to Customer concerns, partnering with Branch Manager to significantly raise customer satisfaction ratings.
- Supervising and evaluating staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhancing Customer satisfaction by providing exceptional service and addressing concerns promptly.
Financial Services Representative
Cash Money
05.2017 - Current
- Providing excellent Customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhancing Customer relationships with personalized service and addressing individual concerns promptly.
- Increasing Client satisfaction by providing tailored financial advice and investment recommendations.
- Working with Clients to develop financial planning strategies and solutions through evaluation of finances.
- Collaborating with Team members to achieve sales targets and improve overall branch performance.
- Maintaining up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Contributing towards Branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
Prep Cook
John D. Bradley Convention Center
01.2013 - 01.2024
- Followed orders from Head Chef to establish productive and timely preparation of meals.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Customer Service Specialist
Walmart Canada
01.2015 - 01.2017
- Stocking meat counter, dairy and frozen foods as well as general groceries.
- Placing/filling orders, maintaining inventory, and managing department cleanliness
- Maintaining, cleaning and sterilizing tables, deli slicers, and cutting equipment daily.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced Customer satisfaction by resolving issues promptly and professionally.
- Maintained Customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adapted quickly to changes in Company policies or procedures ensuring consistency in delivering accurate information to customers.
Sandwich Artist
Subway Restaurants
01.2011 - 01.2013
- Greeted Guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with Team members to maintain a smooth workflow during busy hours.
Fencer
J. Rumble and Son
01.2009 - 01.2011
- Installed wire, wood, and vinyl fences for various sized yards and areas for both residential and commercial customers.
- Prepared sites and yards before installing fences by removing debris and rocks.
- Loaded trucks with fencing materials prior to each shift and unloaded all items upon arrival at job sites.
- Repaired broken fence panels and post braces for customers and checked for any additional damage.
Education
Goodwill Future Focus
Chatham, ON01.2008
John McGregor Secondary School
Chatham, ON01.2007
John McGregor Secondary School
Chatham, ON01.2007
Skills
- Banking
- Operations Management
- Business Development
- Team Development
- Compliance Management
- Operational Efficiency
- Staff education and training
- Loan application evaluation
- Account Management
Timeline
Assistant Branch Manager
Cash Money
10.2022 - Current
Financial Services Representative
Cash Money
05.2017 - Current
Customer Service Specialist
Walmart Canada
01.2015 - 01.2017
Prep Cook
John D. Bradley Convention Center
01.2013 - 01.2024
Sandwich Artist
Subway Restaurants
01.2011 - 01.2013
Fencer
J. Rumble and Son
01.2009 - 01.2011
Goodwill Future Focus
John McGregor Secondary School
John McGregor Secondary School
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