Travel
STEVE EBENGUE
Customer Service Rep French/English Fluent
Toronto
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
FRENCH-ENGLISH FLUENT
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Canadian Tire
08.2019 - 11.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
BILINGUAL CUSTOMER SERVICE ASSOSIATE
Citibank
02.2022 - 04.2024
- Identified opportunities for upselling products and services to meet sales goals consistently.
- Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
- Consistently met or exceeded performance metrics related to call quality, handle time, and issue resolution rates.
- Contributed to the development of operational policies and procedures that enhanced overall service quality.
- Offered personalized solutions tailored to individual client requirements, fostering long-term loyalty towards the company''s offerings.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
Education
Bachelor of Business Administration And Management - BUSINESS ADMINISTRATION AND MANAGEMENT
CANADIAN COL OF BUSINESS SCIENCE AND TECHNOLOGIE
Toronto, ON 09.2018 - 06.2019
Skills
Inbound and outbound calling
Customer support
Cross-functional team collaboration
Account management
Self-direction
Quality assurance
Multi-line phone talent
Training development aptitude
Interests
Movies
Books
Timeline
BILINGUAL CUSTOMER SERVICE ASSOSIATE
Citibank
02.2022 - 04.2024
Customer Service Representative
Canadian Tire
08.2019 - 11.2021
Bachelor of Business Administration And Management - BUSINESS ADMINISTRATION AND MANAGEMENT
CANADIAN COL OF BUSINESS SCIENCE AND TECHNOLOGIE
09.2018 - 06.2019