Steve Desroches Ranco
Director & Head of Business Development
8650 Rue Odessa, Brossard
Summary
Dynamic Director with solid background in management roles associated to back-office servicing. Brings comprehensive knowledge of sales and relationship management backed by 20 years of experience in diversified roles from back-office operations all the way up to Director and Head of Business Development at a bank owned IIROC dealer that provides custody, execution, clearing and various other back-office solutions to various brokerage and portfolio management firms.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Director & Head of Business Development
Laurentian Bank Securities
05.2021 - Current
- Manages daily operations while overseeing multiple diversified teams to foster increased productivity and long-term growth of the line of business.
- Works closely with organizational leadership and management committee to guide operational strategy.
- Form strategic partnerships and connect with potential clients to drive business development.
- Design sales and relationship management strategies to foster achievement of revenue goals.
Business Development Manager
Laurentian Bank Securities
03.2015 - Current
- Current member of the dealers management committee.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated, prepared and signed contracts with clients.
- Represented company and promoted products at conferences and trade association meetings. (PMAC, EMB, etc.)
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Established relationships with key decision-makers within LBS to assure proper servicing levels from all internal departments.
- Managed and allocated staff and material resources to meet production goals.
Senior Application Analyst
National Bank of Canada
06.2012 - 02.2015
- Performed troubleshooting, maintenance and optimization of assigned applications. I.e: GB Fonds, R-Term etc.
- Provided training to clients in use of assigned systems and applications.
- Performed troubleshooting, maintenance and optimization of assigned applications.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Supported daily operations and system maintenance procedures, including system performance and reliability testing.
- Documented procedures and business processes and shared information with appropriate stakeholders.
Account Manager
Penson Financial Services Canada Inc.
06.2003 - 06.2012
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Responsible for all Quebec & Maritimes based clients
- Educated clients on new products or services and updated account information to maintain high standards of client service.
- Various other roles during my tenure at the firm.
Education
High School Diploma -
École Monseigneur Richard
Verdun, QC 09.2000 - 2000.09
Skills
Business development and planning
Account management
Relationship building and management
Networking strength
Market understanding
Presentation skills
Languages
English
Excellent
French
Excellent
Certification
CPH
Timeline
Director & Head of Business Development
Laurentian Bank Securities
05.2021 - Current
Business Development Manager
Laurentian Bank Securities
03.2015 - Current
Senior Application Analyst
National Bank of Canada
06.2012 - 02.2015
Account Manager
Penson Financial Services Canada Inc.
06.2003 - 06.2012
High School Diploma -
École Monseigneur Richard
09.2000 - 2000.09
Similar Profiles
Stephane LordStephane Lord
DIRECTOR at National Bank FICCDIRECTOR at National Bank FICC
ILINKA PETKOVSKIILINKA PETKOVSKI
Credit Manager/ Senior Advisor Quality Control at Laurentian BankCredit Manager/ Senior Advisor Quality Control at Laurentian Bank
MARCO BRETONMARCO BRETON
Collections Agent at Laurentian BankCollections Agent at Laurentian Bank
Francisco Javier Manrique ParraFrancisco Javier Manrique Parra
Commis D’épicerie at Super CCommis D’épicerie at Super C
QIAN ZHANGQIAN ZHANG
Administrative & Public Service Assistant at Financial Services Center of RudongAdministrative & Public Service Assistant at Financial Services Center of Rudong