Steve Denyer
Hamilton,Canada
Summary
Experienced and growth-focused professional with comprehensive experience in leading overall facets of general operations, boosting profitability, and achieving organizational objectives. Adept at analyzing and reporting data to identify issues, trends, and exceptions to steer optimized results. Well-versed in training and mentoring numerous team members, streamlining operations, reducing costs, and establishing KPIs. Skilled at driving sales growth by leading and managing practices to attract more customers and generate revenue for restaurant. Articulate communicator that possesses excellent interpersonal, planning, problem-solving, multitasking, time management, written/verbal, pressure handling, analytical, organizational, and leadership skills. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Floor Manager
Corktown Pub
Hamilton, Canada
07.2022 - Current
- Play a vital role in ensuring the smooth operation of the establishment, delivering exceptional service to guests while maintaining high operational and quality standards.
- Oversee daily activities on the floor, manage staff, and ensure that each customer has a memorable dining experience.
- I play a large role in booking live entertainment and events.
- Inspire the team, helping to foster a positive work environment where staff are motivated to excel.
- Responsible for managing front-of-house operations but also ensuring compliance with health and safety regulations.
- Work closely with kitchen staff and other departments to coordinate service and address any guest issues or concerns promptly.
Registered Massage Therapist
Spa Utopia/Massage Addict Inc./White Oaks Conference Resort & Spa/Wellness for the Body
01.2014 - 01.2023
- Involved in various tasks, such as cleaning and re-stocking treatment rooms, providing assessments for clients, and creating client centered treatment plan.
- Guided clients on benefits of massage treatment and home care to promote customer loyalty.
- Offered various modes of massage, including infant massage, pre-natal, cupping, foot reflexology, deep tissue, sports massage, relaxation massage, thermal palms treatment, aromatherapy, and more.
Lead Instructor
Pacific Coast College
Vancouver, Canada
01.2021 - 01.2022
- Developed teaching plans and educate all first-year students in subjects ranging from Anatomy and Physiology, to Ethics and Professionalism, Palpation, Pathology and Techniques.
- Complied with curriculum standards with practical exams and in class sessions, while providing hands on training and guidance.
- Performed multiple administrative duties and entered data to internal school app to maintain records.
- Ensured process and performance improvement by mentoring and supporting massage therapy students.
Restaurant General Manager
Philthy Mc Nastys Sports Bar
Burlington, Canada
04.2006 - 08.2014
- Optimized company standards by managing all food and beverage costs.
- Assigned responsibilities and tasks to AGM, kitchen manager, and other employees.
- Enhanced revenue from $2.1M to $2.7M in first full year by providing top-notch services.
- Developed and marketed live music program as well as followed advanced cash handling policies and procedures.
- Worked hand in hand with KM to redevelop the menu and change vendors where necessary.
Restaurant General Manager
Tony Romas
Stoney Creek, Canada
03.2003 - 04.2006
- Ensure smooth day-to-day operations, provide exceptional customer service, and maintain high standards of food quality and cleanliness.
- I played a vital role in training, leading and motivating the team, and completing various administrative tasks.
- I was also responsible for driving revenue through a number of community outreaches and in-house events.
Assistant General Manager
Red Rocket Bar
Burlington, Canada
11.2001 - 03.2003
- Assist the General Manager in all operational and administrative functions.
- Took the lead role in community outreach and driving revenue through creative marketing strategies.
- Took ownership of late-night program, promotions, and brand awareness.
- Helped create a 17% increase in annual sales in my first year.
- Improved the online Google Rating from 3.6 to 4.1 through proactive problem solving and ongoing training of staff.
Bar Manager
Lowville Golf Course
Burlington, Canada
05.2001 - 11.2001
- Oversaw a staff of approximately 20, from servers and bartenders, to event staff and back of house staff.
- Scheduled staff, ordered all alcohol and bar supplies, provided accurate and detailed inventory.
- Fostered relationships with members and community.
- Mentored and trained staff to ensure a sense of urgency and attention to detail.
- Worked closely with operations to provide effective coordination of all tournaments and events as it pertains to Food and Beverage.
Education
Post Secondary Diploma - Hotel and Restaurant Management
ICS Canada
01.2023
Post Secondary Diploma - Massage Therapy
Trillium College
04.2014
Skills
- Staff management
- Customer service
- Event coordination
- Health regulation compliance
- Operational oversight
- Cost control
- Inventory management
- Team building
- Sales optimization
- Conflict resolution
- Training and mentoring
- Effective communication
Certification
- CRME Certified, 2025, Hotel Revenue Optimization
- OPERA HOS Certificate
Timeline
Floor Manager
Corktown Pub
07.2022 - Current
Lead Instructor
Pacific Coast College
01.2021 - 01.2022
Registered Massage Therapist
Spa Utopia/Massage Addict Inc./White Oaks Conference Resort & Spa/Wellness for the Body
01.2014 - 01.2023
Restaurant General Manager
Philthy Mc Nastys Sports Bar
04.2006 - 08.2014
Restaurant General Manager
Tony Romas
03.2003 - 04.2006
Assistant General Manager
Red Rocket Bar
11.2001 - 03.2003
Bar Manager
Lowville Golf Course
05.2001 - 11.2001
Post Secondary Diploma - Hotel and Restaurant Management
ICS Canada
Post Secondary Diploma - Massage Therapy
Trillium College
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