Steve Dang
Summary
Adept at transforming client needs into actionable plans, I significantly retained TELUS Communications Inc.'s Avaya on-premise Unified Communications clientele base through expert solution designing, vendor and partner liaison and end-to-end dynamic project management. My strategic approach to design and analysis not only streamlined sales engagement processes but also fostered strong client, sales and vendor relationships, driving effective business growth and retention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Design Specialist
Telus Communications Inc
12.2013 - 05.2024
- Contributed to winning new business and business retention by participating in competitive pitches and showcasing strong portfolio pieces.
- Performed life cycle cost and benefit analysis for the Avaya IP Office UC systems through system upgrades.
- Generated detailed specification documents to guide Business Partner Designing and Project Coordination production teams on executing designs accurately.
- Transformed client ideas into actionable design plans, resulting in successful implementation through Business Partner relationships.
- Continuously expanded skills through attending Avaya web seminars, e.Learning and collaboration with the vendor channel management.
- Established relationships with vendors, negotiating favorable pricing while maintaining high-quality standards. These vendors include: Activo Inc, TD-Synnex, Mikala, Avaya Inc just to name a few.
- Established relationships with project team members, subcontractors, engineer of record and clients to facilitate understanding and influence design and project development.
- Presented design proposals to the sales teams, clients, effectively communicating the value of proposed solutions.
- Collaborated with Product Marketing and Field Operations Management teams on regular basis generating fresh ideas for effective and innovative product designs.
- Provided support to the Service Maintenance Contract teams providing review and guidance for contract renewals, project non-conformances and operations issues.
Business Sales Analyst
Telus Communications Inc
01.2013 - 12.2013
- Identified trends and patterns in large datasets, leading to actionable insights for business growth. For example: sales funnel forecasting.
- Assisted the Sales Specialists in deal registrations with vendor, in decision-making processes by presenting accurate, data-driven recommendations to stakeholders. For example: deal opportunities discussion, vendor registration with Cisco, Avaya, EMC, Extreme Networks just to name a few.
Customer Solution Engineer
Telus Communications Inc
01.2007 - 01.2013
- Delivered comprehensive pre-sales technical support to Small Medium Enterprise customers, ensuring prompt resolution of issues and increased client satisfaction levels.
- Conducted pre-sales kick-off meetings to solicit, clarify and document business technical requirements.
- Led post-implementation reviews to ensure ongoing alignment between client needs and delivered solutions, fostering long-term partnerships built on trust and mutual benefits.
- Performed required CSE functions by analyzing, evaluating all client's quotes and statement of work before acceptance.
- Collaborated with sales teams to identify customer needs, resulting in better-targeted solutions and higher revenue.
Business Sales Consultant
Telus Communications Inc
02.1997 - 01.2007
- Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
- Provided valuable insights into industry developments by attending conferences, corporate Professional Sales Organization (PSO) workshops, and trade shows, staying current on market trends.
- Attained expert knowledge of product offerings through regular training sessions and self-directed learning, enabling persuasive communication with potential customers.
Education
3NET Internet Preparation Diploma - Internet And Web Technology
Mount Royal College
Calgary, AB06.1998
Bachelor of Commerce - Marketing
University of Athabasca
Athabasca, AB06.1997
Skills
- Product Marketing and Business Partner relationships
- Project Management and Field Operations relationships
- Bill of Materials Quoting and Support
- Statement of Work and Client Presentation Delivery
- Business Sales and Client interaction
- Vendor and supplier liaison
Accomplishments
- Achieved pre-sales engineering design and quoting for Small Medium Enterprise clients by completing Statement of Work on time 90% of the time with accuracy and efficiency.
- Collaborated with team of SME account executives in the development of Avaya IP Office solutioning and strategy which includes system upgrades and net new installations.
- Collaborated with Business Partner in the development of project management end to end. Example: First Nations Health Authority, Shared Services Canada.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
Avaya IP Office Platform Release 11 Administrator (ASAC) - Avaya Inc-credential issued: April 30th, 2024.
Avaya Midsize Solutions Sales (ASRA)
-Avaya Inc-credential issued: May 24th, 2023.
Hobbies
Learning:
Key mandatory corporate e.Learning courses:
1) GOCLCD: Security and Privacy Awareness - February 2024
2) Security Awareness – Refresher Training - December 2023
3) Anti-Bribery and Corruption - November 2023
4) Business Integrity Training - July 2023
5) Competition Law and Business Sales Code of Conduct - November 2023
6) Business Privacy Law - November 2022
Self-e.Learning courses:
1) Truth and Reconciliation – Program - April 2023
2) How YOU can support Reconciliation - April 2023
3) Indigenous-led Efforts for Change in Canada - April 2023
4) Why Reconciliation is Crucial - April 2023
5) Leveraging Your Transferable Skills to Drive Your Career - April 2022
6) AI and the Workforce: A Deep Dive with Aneesh Raman and Alex Swartsel - April 2024
Personal Interests:
- Culinary cooking
- Travel
- History, cultural activities
- Global politics
- Gardening
- Outdoor activities (e.g. hiking, biking)
- Healthy eating
- Community volunteering (e.g. active participant in Annual TELUS Day of Giving since 2017, Calgary Food Bank, Electronic Recycling Association ERA, Community Clean-Ups, Calgary Homeless Shelter just to name a few)
- Monetary charity donations (e.g. through TELUS Change for Good since 2020, Canadian Red Cross, just to name a few)
- Family gatherings
References
Aaron Dyck - Senior IT technician - Shared Services Canada
(506) 719-9991
Michael Godin - Business Solution Delivery - Manager - TELUS Communications Inc
(416) 455-4091
Gabriel Chagnon, Channel Customer Solution Architect - Avaya Inc
(514) 956-7259
Timeline
Design Specialist
Telus Communications Inc
12.2013 - 05.2024
Business Sales Analyst
Telus Communications Inc
01.2013 - 12.2013
Customer Solution Engineer
Telus Communications Inc
01.2007 - 01.2013
Business Sales Consultant
Telus Communications Inc
02.1997 - 01.2007
3NET Internet Preparation Diploma - Internet And Web Technology
Mount Royal College
Bachelor of Commerce - Marketing
University of Athabasca
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