STEVE BILENGA
QC
Summary
A bilingual professional with proficiency in English and French, recognized for delivering exceptional customer service talking to customers over phone and e-mail to resolve broad range of concerns. Known for my ability to multitask, set and achieve goals, remain flexible and reliable in various work settings. I am committed to maintaining confidentiality and exercising sound judgment. With over one year of experience in customer service and a solid five-years track record in warehouse operations, I offer a versatile skill set, strong organizational abilities, and proven success in both areas. My capability in Word, Excel, Microsoft, and Outlook further enhances my value to any team or project.
Overview
11
11
years of professional experience
Work History
CUSTOMER SUPPORT REPRESENTATIVE
Davanac
11.2023 - Current
- Manage and process orders in a timely and accurate manner
- Communicate with clients via phone and email to facilitate purchase orders, answer questions, resolve issues, and provide information about our products
- Resolve customer inquiries in a professional and courteous manner
- Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing
- Proficiently scanning documents to create digital records, ensuring accurate and organized filing for efficient document retrieval.
- Maintaining comprehensive knowledge of products and services, ensuring accurate information is provided to customers.
- Developing personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients.
- Initiating proactive follow-ups with clients to ensure their needs were met after initial interactions.
SHIPPING AND RECEIVING CLERK
Davanac
02.2021 - 11.2023
- Received shipments from various carriers, verifying piece counts with supporting documentation
- Verified packing slips and shipping labels were accurate and complete
- Notified management of damaged or product discrepancies
- Packed, sealed, and labeled customer orders to prepare for shipping
- Prepared work orders, bills of lading, and shipping orders to route materials
- Contacted carrier representatives to make arrangements for shipping and delivery of materials
- Implemented best shipping and receiving practices to achieve minimal damage to shipped goods.
ASSEMBLY LINE OPERATOR
Tiercon
10.2014 - 03.2020
- Inspected parts for defects prior to assembly
- Utilized specialized equipment and machinery in the assembly process
- Collaborated with other team members to complete projects on time
- Rotated through all tasks required in particular production process
- Ensured all assemblies met quality standards before packaging and shipping
- Troubleshot and resolved assembly issues promptly.
HELP DESK SUPPORT TECHNICIAN
Alpine Access
01.2013 - 11.2013
- Received calls for Rogers as a third party, following all procedures by working with multiple applications
- Identified and resolved technical problems with mobile devices
- Explained technical terminology to non-technical end users
- Troubleshot and resolved system hardware and software problems
- Educated customers on phone software and features
- Referred customers to the nearest store for any other inquiries and support.
Education
Diploma - 3D Animation For Film And Games
La Cité Collégiale
Ottawa, ON04.2010
High School Diploma -
A.C.M.T
Hamilton, ON06.2008
Skills
- Adaptability
- Fast Learner
- Effective Time Management
- Ability to Multitask
- Attention to Detail
- Interpersonal Skills
- Customer Service
- Technical Troubleshooting
- Written Communication
- Product Knowledge
- Task Prioritization
Languages
English
Full Professional
French
Native or Bilingual
Timeline
CUSTOMER SUPPORT REPRESENTATIVE
Davanac
11.2023 - Current
SHIPPING AND RECEIVING CLERK
Davanac
02.2021 - 11.2023
ASSEMBLY LINE OPERATOR
Tiercon
10.2014 - 03.2020
HELP DESK SUPPORT TECHNICIAN
Alpine Access
01.2013 - 11.2013
Diploma - 3D Animation For Film And Games
La Cité Collégiale
High School Diploma -
A.C.M.T
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