STEVE ARNO OLOUMOU FONGA
CPI Electrical Engineering
Montreal,QC
Summary
Diligent Electrical Engineer with solid background in technical support. Proven track record in troubleshooting technical issues and delivering high-quality customer service. Demonstrated ability in problem-solving and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Support Representative
Shaw Cable
10.2012 - Current
- Diagnosed and resolved issues related to internet, VoIP, and digital cable systems
- Guided customers through troubleshooting, service call scheduling, and signal assessment
Certification & Reliability Intern
E2IP Technologies
01.2023 - 09.2023
- Developed test plans for environmental, EMC/EMI, and robustness testing of HMI devices
- Drafted qualification reports and updated compliance and product revision databases
Technical Customer Assistance
Bell ExpressVu
01.2006 - 01.2012
- Provided support for satellite receivers and service billing inquiries
- Delivered high customer satisfaction through effective listening and resolution strategies
Education
Bachelor of Engineering - Electrical Engineering (Power)
Concordia University
Montreal, QC04-2025
DEC in Electronics - Telecommunications
St-Laurent College
Montreal, QC05-2005
Skills
- Operating Systems: Windows Vista, 7, 8, 10, Linux
- Applications: Microsoft Office (Word, Excel, PowerPoint, Access), Eclipse, Visio, Zoom, Teams
- Programming: C, C#, Java, Python (beginner), VHDL, MATLAB/OCTAVE
- Tools: AutoCAD, PCAD, YouTube Studio, Xilinx Vivado
- Languages: French (Spoken & Written), English (Spoken & Written)
- Certifications: Valid driver's license, Excel Certification
Interests
Sports: Competitive soccer (NDG, Lakeshore, St-Laurent CEGEP), gym training, hiking, Passions: Political and philosophical discussions, learning, helping others achieve goals
Affiliations
Member of OIQ
Certification
Excel
Timeline
Certification & Reliability Intern
E2IP Technologies
01.2023 - 09.2023
Excel
08-2022
Technical Support Representative
Shaw Cable
10.2012 - Current
Technical Customer Assistance
Bell ExpressVu
01.2006 - 01.2012
Bachelor of Engineering - Electrical Engineering (Power)
Concordia University
DEC in Electronics - Telecommunications
St-Laurent College
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