STEVE ARIAS
Brea
Summary
HVAC and Refrigeration Technician with expertise in managing high volumes of work orders for commercial and residential properties. Committed to delivering quality service and ensuring customer satisfaction. Demonstrates a strong work ethic and adaptability to varying schedules. Holds a valid driver's license with a clean driving record.
Overview
2026
2026
years of professional experience
Work History
Sales Technician
GlobalTech
Anaheim
2022 - Current
- Served as subject matter expert during sales process, addressing technical inquiries from potential clients.
- Collaborated with sales representatives to understand customer needs and recommend tailored technical solutions.
- Demonstrated product functionality on-site, emphasizing benefits specific to client requirements.
- Resolved technical concerns for prospective and existing customers regarding equipment and services.
- Facilitated seamless transition of client relationships and specifications to implementation or support teams post-sale.
Comfort Advisor
NextGen
Anaheim
2020 - 2022
- Conducted professional consultations to evaluate space size, insulation levels, and customer preferences for tailored solutions.
- Developed and executed strategic sales plans, guiding customers through product selections and financial options.
- Provided complimentary estimates for installations and repairs while discussing financing options and warranties.
- Leveraged extensive experience to recommend energy-efficient technologies customized to meet customer needs.
Owner/Operator
Self Employed
Brea
2014 - 2020
- Directed day-to-day operations to ensure efficiency and effectiveness in service delivery.
- Operated and managed daily functions, overseeing staff, sales, inventory, and accounting.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Installed, repaired, maintained, and sold residential and light commercial HVAC equipment up to five tons.
- Resolved customer inquiries and complaints to sustain high satisfaction levels.
- Coordinated vendor relationships for timely delivery of essential materials and services.
- Established long-term customer relationships through exceptional service and prompt issue resolution.
- Trained and mentored staff on operational best practices and procedures.
Instructor Certification of HVAC
Intercoast College
West Covina
2012 - 2014
- Instructed students to become entry-level HVAC service technicians through effective classroom training.
- Delivered hands-on lab training on HVAC equipment troubleshooting and repair techniques.
- Guided students in proper system recovery, evacuation, refrigerant charging, and brazing methods.
- Prepared students for EPA certification exams to ensure compliance with industry standards.
- Evaluated student performance and provided constructive feedback.
Senior Service Technician
Atlas Aire, INC.
Whittier
1993 - 2013
- Repair, maintain, and install all types of residential and commercial units.
- Diagnosed mechanical issues in HVAC systems for residential and commercial clients.
- Complete preventative maintenance for both residential and commercial systems.
- Recycle and recharge all types of refrigerants.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Maintained the cleanliness and inventory of the company-provided service vehicle.
- Ensured compliance with safety regulations when servicing customer equipment.
- Maintained detailed records of customer interactions, service requests, and repairs.
Education
Associates Degree - Electronics
ITT Technical Institute
06.1991
High School - General Education
St. Paul High School
06.1989
Skills
Top sales service technician of 2014–2015
- EPA certification
- HVAC troubleshooting
- Equipment installation
- Preventative maintenance
- Refrigerant recovery
- System diagnosis
- Customer relationship management
- Compliance adherence
- Problem solving
- Effective communication
- HVAC systems expertise
- Ventilation and zoning
- Control systems programming
References
Personal & Business References Upon Request
Timeline
Sales Technician
GlobalTech
2022 - Current
Comfort Advisor
NextGen
2020 - 2022
Owner/Operator
Self Employed
2014 - 2020
Instructor Certification of HVAC
Intercoast College
2012 - 2014
Senior Service Technician
Atlas Aire, INC.
1993 - 2013
Associates Degree - Electronics
ITT Technical Institute
High School - General Education
St. Paul High School