Steve A. Gutierrez
South San Francisco
Summary
Experienced maritime professional with over10 years as an Owner/Operator and USCG-licensed fishing charter captain. Skilled in sales, customer service, inventory management, and business operations. Adept at team leadership, client relations, and product marketing. Bilingual in Spanish, with strong problem-solving and communication skills.
Overview
19
19
years of professional experience
Work History
Owner/Operator & USCG-Licensed Fishing Charter Captain
Deadliest Kast Fishing
01.2014 - Current
- Successfully operated a fishing charter business, providing top-tier guided trips targeting multiple species
- Managed all aspects of business operations, including customer bookings, marketing, and financial management
- Ensured compliance with USCG regulations and safety protocols for all charter trips
- Built strong client relationships, fostering repeat business and brand loyalty
- Created video content and marketing materials to promote the business via social media and YouTube
Assistant Manager
West Marine
02.2016 - 12.2023
- Led sales associates in achieving and exceeding store sales goals
- Delivered exceptional customer service by providing expert product knowledge and personalized recommendations
- Trained and coached employees on sales techniques, product features, and company policies
- Managed scheduling, payroll processing, and store organization to maintain operational efficiency
- Ensured compliance with asset protection standards and store audit requirements
Inside Sales Representative
Svendsen’s Marine & Industrial Supply
04.2023 - 10.2023
- Generated revenue by securing new accounts and fulfilling orders while providing technical sales support
- Researched potential accounts, built rapport, and provided customized product recommendations
- Maintained inventory accuracy and ensured timely order fulfillment
- Identified sales trends and competitor activity to enhance sales strategies
Fishing Department Lead
Bass Pro Shops
09.2019 - 04.2020
- Managed inventory control, merchandising, and customer service within the fishing department
- Assisted in hiring, training, and leading associates to drive sales and provide product expertise
- Maintained product displays, pricing accuracy, and promotional setups
- Handled shipping, receiving, and stocking to ensure inventory readiness
- Resolved customer concerns and provided personalized fishing gear recommendations
Medical Records Management & Driver
Source Corp Delivered
02.2006 - 12.2016
- Ensured secure and timely delivery of medical records while maintaining confidentiality
- Provided excellent customer service and support during pickups and deliveries
- Assisted in maintaining records and inventory management
Education
High School Diploma - undefined
Gilroy High School
Gilroy, CASkills
- Sales & Business Development
- Customer Service & Client Relations
- Inventory Management & Merchandising
- Shipping & Receiving
- Team Leadership & Training
- Video Editing & Content Creation
- Cash Handling & POS Systems
- USCG50-Ton Near Coastal Captain’s License
- First Aid & CPR Certified
- Bilingual: English & Spanish
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Svendsen’s Marine & Industrial Supply
04.2023 - 10.2023
Fishing Department Lead
Bass Pro Shops
09.2019 - 04.2020
Assistant Manager
West Marine
02.2016 - 12.2023
Owner/Operator & USCG-Licensed Fishing Charter Captain
Deadliest Kast Fishing
01.2014 - Current
Medical Records Management & Driver
Source Corp Delivered
02.2006 - 12.2016
High School Diploma - undefined
Gilroy High School
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