Steven Boehm
Keene
Summary
Results-driven professional with extensive experience in material handling techniques and industry best practices. Proven ability to leverage logistics and inventory management skills to optimize operational efficiency and ensure seamless workflow. Recognized for effective collaboration and adaptability in fast-paced environments, consistently contributing to team success and organizational goals. Committed to maintaining high standards of safety and productivity while fostering a positive workplace culture.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Brinks Canada
09.2024 - Current
- Featured in Brinks global campaign Employee Spotlight. Showcasing employees that have gone above and beyond service expectations.
- Manage complex operations and lead team towards achieving business and customer service excellence.
- Enhanced SLA compliance by over 30% in 6 months, leading a team of 20+ to improve service delivery and client satisfaction.
- Oversee and maintain meticulous records of all contracts, reports and correspondence for over 500 clients across Ontario.
- Responsible for administrative duties including but not limited to scanning, photocopying, printing, filing, typing, data entry (70WPM), and relaying messages to meet critical deadlines.
- Oversee payroll using the KRONOS platform and UKG, ensuring labor regulation compliance and financial accuracy.
- Provide mentorship to team members, creating a culture of continuous improvement and increasing overall team performance and morale.
- Maintain meticulous records of operational metrics and KPI, ensuring data accuracy that supports strategic decision-making and enhances reporting capabilities.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained friendly and professional customer interactions.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Completed daily Bank Secrecy Act reports.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Online Reseller
Self Employed Web
09.2022 - 06.2024
- Develop advertising, promotional materials, and public notices for placement online, promotional materials and other publications.
- Managed product listings and optimized keywords, resulting in increased visibility and sales growth across multiple categories.
- Developed targeted marketing campaigns utilizing data analytics to engage customers, yielding substantial improvements in conversion rates.
- Conducted regular inventory audits and reconciliations, ensuring accurate stock levels and minimizing discrepancies.
- Analyzed market trends to enhance product offerings and customer satisfaction.
- Resolved customer issues promptly, improving feedback scores and and online presence.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
Retail Management
Liquor Control Board of Ontario (LCBO)
10.1999 - 11.2022
- Managed compliance with OHSA, HRTO, ESA, and AODA regulations, ensuring operational integrity.
- Directed internal and external operations, enhancing employee relations and facility management.
- Prepared fiscal reports under COA, ensuring accurate financial tracking of assets and liabilities.
- Delivered exceptional customer service, resolving inquiries and processing transactions efficiently.
- Authored payroll and coordinated schedules, optimizing workforce management and coverage.
- Implemented modern warehouse management systems to improve tracking of inventory movements and enhance data accuracy.
- Read, interpreted and accomplished warehouse management system reports and recognized and corrected potential process errors to reduce adverse effects.
- Continuously updated knowledge of industry best practices to maintain excellence in warehouse management strategies.
- Provided expert guidance on warehouse management systems, leading to improved inventory accuracy and reduced stock discrepancies.
- Supported inventory control initiatives by regularly updating stock levels using warehouse management software programs.
- Actively collaborated with warehouse management to create and implement strategies for continuous improvement in the receiving process.
- Streamlined order processing, utilizing advanced warehouse management systems and tools.
- Supported warehouse management in optimizing space utilization through strategic placement of products based on demand trends.
- Improved order fulfillment rates by implementing more efficient warehouse management systems.
- Optimized inventory control by conducting routine cycle counts and updating the warehouse management system accordingly.
- Supported warehouse management by updating internal systems with real-time data on received goods and inventory levels.
- Expedited order processing by swiftly locating items using warehouse management software systems.
- Boosted customer satisfaction rates by consistently meeting or exceeding shipping deadlines through efficient warehouse management practices.
Education
General Education Diploma -
Pope John Paul II Secondary School
Scarborough, ON, CanadaAdvertising Degree - Advertising
Bell Center of Creative Communications, Centennial College
Toronto, ON, Canada06.2003
Skills
- Warehouse Management
- Team Management
- Materials Handling
- Forklift
- ERP Systems
- Communication Skills
LANGUAGES
English
Certification
- Human Resources Diploma
- International and Strategic Human Resource Management Certificate
- Life Licensing Qualification Program (LLQP)
- Harmonized Life Licensing Qualification Program Certificate
- Integrated Accessibility Standards Regulation Certificate
- Occupational Health and Safety Act Certificate
- Workplace Hazardous Materials Information System Certificate
- PLE Train the Trainer Certificate
- Provincial Health and Safety Certificate
- Creative Advertising Diploma
- Business Administration Studies Certificate
Timeline
Operations Manager
Brinks Canada
09.2024 - Current
Online Reseller
Self Employed Web
09.2022 - 06.2024
Retail Management
Liquor Control Board of Ontario (LCBO)
10.1999 - 11.2022
General Education Diploma -
Pope John Paul II Secondary School
Advertising Degree - Advertising
Bell Center of Creative Communications, Centennial College