Stesha Persaud
Brampton,ON
Summary
Detail-oriented professional with 5 years of experience in the automotive industry, specializing in customer satisfaction and escalation management. Demonstrated ability to multitask in high-volume environments while fostering a positive atmosphere. Expertise in resolving challenging situations to deliver optimal outcomes for customers and team members.
Overview
5
5
years of professional experience
Work History
Parts Administrative Assisstant
Classic Honda
Brampton, Ontario
09.2023 - Current
- Managed high volume of incoming calls, efficiently directing inquiries to appropriate staff.
- Accurately and efficiently entered Honda invoice data into spreadsheets using Microsoft Excel
- Enhanced customer satisfaction by resolving issues promptly through knowledgeable and friendly service.
- Prioritized and maintained high-volume of fast-paced parts inquiries and orders
- Assisted customers with selecting appropriate parts and accessories.
- Processed orders and coordinated with suppliers for timely deliveries.
- Led team managing online parts ordering service to streamline customer purchases.
- Supported team operations by performing diverse tasks assigned by manager and colleagues.
Front Desk Receptionist
Classic Honda
Brampton, ON
12.2021 - 09.2023
- Greeted and assisted customers upon arrival at the dealership.
- Answered multi-line telephone to deliver accurate information and address customer inquiries effectively.
- Processed customer payments and issued receipts to ensure smooth transaction experiences.
- Resolved customer complaints and issues promptly, adhering to established protocols to enhance customer satisfaction.
- Processed paperwork for vehicle sales and service transactions promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Organized and maintained filing systems for efficient document retrieval.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
Education
High School Diploma -
Sandalwood Heights Secondary School
Brampton, ON06-2020
Some College (No Degree) - Mental Health & Addiction Worker
Centennial College of Applied Arts And Technology
Scarborough04-2026
Skills
- Customer service
- Multitasking and prioritization
- Database entry
- Team collaboration
- Conflict resolution
- Time management
- Automotive industry
- Effective communication
Timeline
Parts Administrative Assisstant
Classic Honda
09.2023 - Current
Front Desk Receptionist
Classic Honda
12.2021 - 09.2023
High School Diploma -
Sandalwood Heights Secondary School
Some College (No Degree) - Mental Health & Addiction Worker
Centennial College of Applied Arts And Technology