Sterling Schwisow
San Diego
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Influx Inc.
05.2022 - 04.2024
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Project Management working on specific projects for clients & our company (i.e Forecasting).
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Created strategic account plans with information gathered from client-executive relationships.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Worked with Marketing to produce collateral, case studies, and documentation.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Executive
DoorDash Inc.
08.2021 - 04.2022
- Daily execution of outbound calls to local businesses
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Cold Call while hitting high output expectations
- Managed full sales cycle for businesses that best qualify
- Handled multiple geo-segmented Territories in different parts of US using Salesforce.com.
Market Analyst Lead
Emerge Inc.
08.2020 - 08.2021
- Developed strategies for effective pricing for respective customers on an assigned team
- Worked with Operations Managers to understand Market Trends and current capacity
- Approves loss options for respective accounts' loads to ensure market rates and drives down internal carrier rates
- Uses current market knowledge from option approvals to apply to new customer pricing opportunities.
- Leveraged predictive analytics techniques to anticipate changes in consumer demand patterns, guiding proactive strategy adjustments.
- Increased market share by conducting in-depth competitor analysis and identifying emerging trends.
Market Analyst
Emerge Inc.
07.2019 - 08.2020
- Proactively gather market data for pricing freight
- Strategic forecasting and monitoring of market trends
- Analyzed current market trends in a multiple geo-segmented Territories all over the US
- Collaborated with Sales teams and FTL Operations team to identify and resolve both cost and rate issues.
- Forecasted future sales trends using historical data, enabling informed decisions on inventory levels and promotional activities.
- Enhanced marketing strategies, closely monitoring industry developments and consumer preferences.
- Benchmarked company performance against industry standards for continuous improvement efforts.
Carrier Operations Specialist
Emerge Inc.
01.2019 - 06.2019
- Daily execution of outbound and inbound calls
- Handled freight in multiple geo-segmented Territories in different parts of the US
- Tracked shipments, scheduled pick-ups & drop-offs, and provided current updates on given shipments.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
Account Executive
Yelp Inc.
09.2017 - 12.2018
- Cold calling while hitting high output expectations
- Managed full sales cycle for businesses that best qualify
- Handled multiple geo-segmented Territories in different parts of the US using Salesforce.com.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Account Manager & Brand Ambassador
Uber Technologies Inc.
03.2016 - 09.2017
- Fraud & Competitive Analysis
- Acquire and educate both riders and drivers
- In charge of communicating promotions, incentives, and updates to partners.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Bachelor of Science in Marketing
W.P. Carey School of Business at Arizona State University
05.2017
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Project Management
- Project planning and development
- Strategic Planning
- Cross-Functional Collaboration
Certification
Arizona Department of Education, Skills Standards Certification, Marketing, Financial, Business Management & Administrative Services
Leadership Experience
- Campaign Field Director, Chris Hollman ASU-USG Candidate Ticket, Fall 2014, Field directing and managing staff under me, Execute campaign marketing plan, Plan events on the Arizona State University campus to attract supporters
- Vice President, Salvation Army Club, Arizona State University, Fall 2014, Plan multiple volunteer activities including library clean up, blanket drives, food drives, etc., Coordinate club meetings, Supervise and approve volunteer projects and hours
Awards
- Hispanic Business Alumni Association Scholarship, Arizona State University, 2013, 2017
- New American University Dean's Scholarship, Arizona State University, 2013, 2017
Timeline
Account Manager
Influx Inc.
05.2022 - 04.2024
Account Executive
DoorDash Inc.
08.2021 - 04.2022
Market Analyst Lead
Emerge Inc.
08.2020 - 08.2021
Market Analyst
Emerge Inc.
07.2019 - 08.2020
Carrier Operations Specialist
Emerge Inc.
01.2019 - 06.2019
Account Executive
Yelp Inc.
09.2017 - 12.2018
Account Manager & Brand Ambassador
Uber Technologies Inc.
03.2016 - 09.2017
Bachelor of Science in Marketing
W.P. Carey School of Business at Arizona State University
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