Stephanie Cromwell
Brockville,ON
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in Oral and written communication organizing, planning and managing daily clerical needs, coordinating documents, reports and records, handling correspondence, problem-solving and team leadership. Expertise in schedule management. With resilience to handle challenges of fast-paced environments. Bringing detail- oriented and decisive nature with sound judgement , excellent multitasking abilities and self -motivated.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unit Clerk
Brockville General Hospital
Brockville, ON
05.2023 - Current
- Scheduled and confirmed patient appointments and consultations.
- Provided support to physicians and nursing staff with administrative tasks.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Compiled and coded patient information or data in appropriate computer system.
- Assisted in the preparation of patient charts and medical records.
- Requested or communicated patient information, exercising hospital privacy policies.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
Scheduling Clerk
Brockville General Hospital
Brockville, ON
03.2021 - Current
- Created and optimized employee schedules for shift coverage.
- Created and maintained efficient filing systems for schedules and other related documents.
- Provided guidance and advice to new employees regarding scheduling procedures.
- Worked closely with HR personnel to ensure proper implementation of collective bargaining agreements concerning scheduling requirements.
- Prepared reports on staff absences and vacation times.
- Managed the maintenance of staff rosters.
- Responded promptly to inquiries from employees about their work schedule or any other related matters.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Maintained accurate records of employee attendance and time off requests.
- Collaborated with department heads to identify staffing needs throughout the organization.
- Participated in regular meetings with supervisors to discuss upcoming projects or tasks requiring additional manpower resources.
- Communicated with management to ensure that all shifts are adequately staffed at all times.
- Resolved conflicts in employee shift assignments.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Thousand Islands Secondary School
Brockville, ON06-2003
Child Youth Worker
St. Lawrence College
Brockville, ON05-2005
Skills
- Attention to detail
- Strong work ethic
- Problem solving
- Time management
- Communication
- Scheduling
- Proficiency in Qudramed, Excel, OR Manager, Teams, Excel, Microsoft Word and Email
- Multitasking and Prioritization
- Training and Coaching
- Strong Organization
Certification
- Medical Terminology - January 2017
Timeline
Unit Clerk
Brockville General Hospital
05.2023 - Current
Scheduling Clerk
Brockville General Hospital
03.2021 - Current
High School Diploma -
Thousand Islands Secondary School
Child Youth Worker
St. Lawrence College
- Medical Terminology - January 2017
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