Stephy Joseph
Summary
Versatile and achievement-oriented professional with a background at Erie Meats, where I enhanced quality control compliance and streamlined communication between teams. Expert in multitasking and organization, coupled with exceptional customer service skills, I consistently ensure excellence in all facets of work, from quality assurance to client interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Quality Control Technician
Erie Meats
05.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and GMPs and CFIA regulatory standards and safety requirements.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Acted as a liaison between the Quality Control team and Production Team, effectively communicating progress updates, challenges faced, and potential solutions to ensure alignment with overall company objectives.
- Stayed up to date on current and proposed changes to CFIA standards and maintained all internal SOPs, training documentation and records.
- Conducted regular reviews of internal processes to ensure compliance with industry standards and best practices, maintaining a commitment to quality assurance throughout all stages of production.
- Participated in daily food evaluation to identify possible defects including sensory evaluation of food with allergens including but not limited to soy, wheat, egg, milk, tree nuts and sulfites.
- Able to perform pre-operational inspections and report any concerns to Supervisor.
- Ensured appropriate communication of food safety/QA issues with Production Supervisors and fellow QA Technician's at shift change.
Administration Assistant
ATETA
09.2020 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Maintain a proper and user-friendly filling and document control system for recording and tracking all documents.
Corporate Travel Consultant
BCD Travel
08.2015 - 05.2021
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of SABRE rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
- Arranged travel accommodations for groups, couples and executive clients.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
- Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries.
Education
Post Graduate Diploma - Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
Post Graduate Diploma - Hospitality
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
Post Graduate Diploma - Tourism Management
Indian Institute of Tourism And Travel Management
New Delhi05.2012
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Quality Control
- Customer interaction
Languages
English
Full Professional
Certification
- Licensed SmartServ Ontario - Valid till 2027-04-18
- WHMIS Training - Completed on 2022-03-04
- Food Handler Certification - Valid till 2027-03-07
Timeline
Food Quality Control Technician
Erie Meats
05.2022 - Current
Administration Assistant
ATETA
09.2020 - 10.2021
Corporate Travel Consultant
BCD Travel
08.2015 - 05.2021
Post Graduate Diploma - Business Management
Conestoga College Institute of Technology And Advanced Learning
Post Graduate Diploma - Hospitality
Conestoga College Institute of Technology And Advanced Learning
Post Graduate Diploma - Tourism Management
Indian Institute of Tourism And Travel Management
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