Stephon Ricketts
Canada
Summary
Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
04.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Freelance Brand Scaler
Hesistation Is Deah
01.2025 - Current
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Enhanced team productivity by implementing agile methodologies, fostering collaborative and efficient work environment.
HVAC Installer
Boonsta Heating & Cooling
12.2024 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
Supervisor
Tim Hortons
07.2021 - 12.2024
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Sales Representative
KW Energy Home Services
10.2024 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
HVAC Installation Assistant
Crystal Heating & Cooling
07.2023 - 09.2024
- Ensured client satisfaction with high-quality installations, meticulously following guidelines and specifications.
- Performed thorough quality checks on installations, identifying potential issues before they escalated.
- Maintained detailed records of completed projects, allowing for seamless handoff to future maintenance teams.
- Implemented best practices within the team by regularly attending industry conferences and staying up-to-date on industry trends.
- Increased repeat business through strong customer service skills and prompt problem resolution.
Store Front Worker & Delivery Driver
City South Pizza
10.2022 - 06.2023
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sheet Metal Worker Assistant (Co-Op)
Crystal Heating & Cooling
09.2022 - 06.2023
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fastened joints and seams together to assemble components into sheet metal products.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
Camp Councillor
Camp Omagh
07.2022 - 07.2022
- Mentored junior staff members, fostering professional development opportunities within the council office.
- Collaborated with other council members to develop strategic plans for community growth.
- Enhanced public awareness of available resources through regular communication and social media updates.
Education
OSSD Honour Roll and a RED seal Diploma - Sheet Metal
Brantford Collegiate Institute
Brantford, ON06.2023
Natural Gas & Propane Storage And Handling
HiMark Occupational Skills Training Venture Ltd
Cambridge, ON02-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
- TSSA Gas II Technician
- Gastite Certified
- Full G Drivers Licence
- System 636 Flue Gas Venting February 2024
- Working at Heights - Ontario Training Course
- Fire Safety Awareness, Fire Extinguisher Awareness
- Lockout / Tagout & Confined Space Safety training April 2023
- WHIMIS Certificate of Completion & Worker Health and Safety Awareness
LANGUAGES
English
French
Affiliations
- HVAC Installation, HVAC Sales, Automotive, Digital Marketting
Timeline
Supervisor
Tim Hortons
04.2025 - Current
Freelance Brand Scaler
Hesistation Is Deah
01.2025 - Current
HVAC Installer
Boonsta Heating & Cooling
12.2024 - Current
Sales Representative
KW Energy Home Services
10.2024 - 10.2024
HVAC Installation Assistant
Crystal Heating & Cooling
07.2023 - 09.2024
Store Front Worker & Delivery Driver
City South Pizza
10.2022 - 06.2023
Sheet Metal Worker Assistant (Co-Op)
Crystal Heating & Cooling
09.2022 - 06.2023
Camp Councillor
Camp Omagh
07.2022 - 07.2022
Supervisor
Tim Hortons
07.2021 - 12.2024
OSSD Honour Roll and a RED seal Diploma - Sheet Metal
Brantford Collegiate Institute
Natural Gas & Propane Storage And Handling
HiMark Occupational Skills Training Venture Ltd
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