Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephon Ricketts

Brantford,Canada

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management, time management and organizational skills to drive group success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
Brantford, Canada
07.2021 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.

Sales Representative

KW Energy Servives
Etobicoke, Ontario
10.2024 - 10.2024
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.

HVAC Installation Assistant

Crystal Heating & Cooling
Brantford, Canada
07.2023 - 09.2024
  • Tested connections to ensure proper functionality prior to completion of installations.
  • Diagnosed and troubleshot any issues encountered during installation or setup processes.
  • Monitored inventory levels of supplies needed for installations.
  • Instructed customers on how to properly use newly installed equipment.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Participated in ongoing training to stay updated on new installation techniques and product developments.
  • Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
  • Lifted and moved tools, equipment, new items and parts into place.
  • Connected or disconnected wiring, piping and tubing using hand or power tools.

Store Front Worker & Delivery Driver

City South Pizza
Brantford, Canada
10.2022 - 06.2023
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Rotated through series of different stations based on team needs.

Sheet Metal Worker Assistant (Co-Op)

Crystal Heating & Cooling
Brantford, Canada
09.2022 - 06.2023
  • Fabricated sheet metal products according to customer specifications and drawings.
  • Installed ductwork systems for ventilation in commercial buildings.
  • Repaired and maintained existing equipment using welding, soldering, brazing, riveting, and other techniques.
  • Cut sheets of metal into required shapes using hand tools or powered cutting tools.
  • Checked accuracy of parts with measuring instruments such as calipers and rulers.
  • Inspected finished products for conformance to quality standards before shipping them to customers.

Camp Councillor

Camp Omagh
Milton, Canada
07.2022 - 07.2022

Education

Gas Technician 2 Co-Op Course -

HiMark Occupational Skills Training Venture Ltd
Cambridge, ON
02.2024

OSSD Honour Roll and a RED seal Diploma - Sheet Metal

Brantford Collegiate Institute
Brantford, ON
06.2023

Skills

  • Schedule development
  • Priority management
  • Processes and procedures
  • Industrial hygiene
  • Department organization
  • Training and mentoring
  • Team Leadership
  • Multitasking Abilities
  • Conflict Resolution

Certification

  • Gas Technician 2, 03/01/24
  • TSSA, 03/01/24
  • System 636 Flue Gas Venting, 02/01/24
  • Working at Heights - Ontario Training Course, 09/01/23
  • Fire Safety Awareness, Fire Extinguisher Awareness, 04/01/23
  • Lockout / Tagout & Confined Space Safety training, 04/01/23

References

  • Ravi Jot, (437) 779-4555
  • Daniel Gravett, (226) 387-2285
  • Gaurav Kumar Sahu, (519) 774-5388
  • Max Merson, (519) 756-6888

Timeline

Sales Representative

KW Energy Servives
10.2024 - 10.2024

HVAC Installation Assistant

Crystal Heating & Cooling
07.2023 - 09.2024

Store Front Worker & Delivery Driver

City South Pizza
10.2022 - 06.2023

Sheet Metal Worker Assistant (Co-Op)

Crystal Heating & Cooling
09.2022 - 06.2023

Camp Councillor

Camp Omagh
07.2022 - 07.2022

Supervisor

Tim Hortons
07.2021 - Current

Gas Technician 2 Co-Op Course -

HiMark Occupational Skills Training Venture Ltd

OSSD Honour Roll and a RED seal Diploma - Sheet Metal

Brantford Collegiate Institute

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