Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Stephanie Mills
Etobicoke,ON
Summary
Overview
15
years of professional experience
Work History
Sankofa African Caribbean Grocery
Cashier/Customer Service
07.2018 - 01.2021
Job overview
- My duties were as follows:
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Arpi Nursery School
Early Childhood Assistant
06.2017 - 07.2017
Job overview
- Provided individualized instruction and support to meet personal needs of each child.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time and nap hours.
- Assisted teacher with developing creative program suitable for preschool children.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Arranged and organized classroom desks, chairs and supplies.
- Cleaned, organized and restocked classrooms for upcoming classes.
Smart Start Montessori
Early Childhood Assistant
04.2017 - 06.2017
Job overview
- Provided individualized instruction and support to meet personal needs of each child.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time and nap hours.
- Assisted teacher with developing creative program suitable for preschool children.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Arranged and organized classroom desks, chairs and supplies.
- Cleaned, organized and restocked classrooms for upcoming classes.Monitoring and Supervising children at all times
- Organising stimulating and enriching activities for children
- Lead children's activities, tell stories, teach songs and prepare craft materials
- Prepare and serve snacks
- Attend to children’s physical needs
- Providing social development guidance and managing behaviours
- Coordinating children's routines and ensuring they are adhered to
- Cultivating relationships with children, parents, and guardians.
FGF BAKERY
General Labour
09.2016 - 03.2017
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Package Baked Goods
- Maintain a Clean Work Environment
- Count and Inspect Products to keep track of inventory
- Proved successful working within tight deadlines and fast-paced atmosphere.
FirstBanC Financial Service
Customer Service Executive
04.2015 - 08.2015
Job overview
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
Unique Aromas, Accra
Customer Service Representative
12.2014 - 03.2015
Job overview
- My duties were as follows:
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered prompt service to prioritize customer needs.
Madina Polyclinic
Admin Assistant
08.2013 - 11.2014
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Overseeing office and medical supplies inventory
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
Victory international School
General Supervisor
04.2006 - 07.2008
Job overview
- Applied strong leadership talents and problem-solving skills to maintain good staff efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Interviewed and hired new employees for teaching positions.
- Created successful work schedules for teachers to maintain deadlines and fully staff shifts.
Education
Canadian All Care College
Diploma from Early Childcare Assistant
University Overview
Centennial College
Post Diploma from Human Resource Management
University Overview
Kwame Nkrumah University of Science and Technology
Bachelor's Degree from Religious Studies
University Overview
CJ HEALTH COLLEGE
from Community Support Worker
10.2023
University Overview
Skills
- Can adapt easily in any environment
- Classroom Management Techniques
- Able to manage my time very well
- Very creative and resilient
- Am a very good team player Always ready to collaborate and work hand in hand with my team
- Cash Register Systems
- Time Management Skills
- Merchandise Restocking
- Order Packaging
Languages
English
Full Professional
Timeline
Cashier/Customer Service
Sankofa African Caribbean Grocery
07.2018 - 01.2021
Early Childhood Assistant
Arpi Nursery School
06.2017 - 07.2017
Early Childhood Assistant
Smart Start Montessori
04.2017 - 06.2017
General Labour
FGF BAKERY
09.2016 - 03.2017
Customer Service Executive
FirstBanC Financial Service
04.2015 - 08.2015
Customer Service Representative
Unique Aromas, Accra
12.2014 - 03.2015
Admin Assistant
Madina Polyclinic
08.2013 - 11.2014
General Supervisor
Victory international School
04.2006 - 07.2008
Canadian All Care College
Diploma from Early Childcare Assistant
Centennial College
Post Diploma from Human Resource Management
Kwame Nkrumah University of Science and Technology
Bachelor's Degree from Religious Studies
CJ HEALTH COLLEGE
from Community Support Worker
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