STEPHIE-ANN MUTHRA
Toronto,ON
Summary
Passionate and customer-focused professional with 2 years of experience in customer and client service roles. Known for delivering exceptional service in high pressure environments with a friendly demeanor. Skilled in handling reservations, inquires, and complaints with efficiency and diplomacy. Strong communication and problem solving skills combined with a commitment to delivering outstanding performance in fast paced environments.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Sutherland Call Center
06.2023 - 12.2023
- Maintained detailed records of customer interactions, including inquiries, complaints, resolutions, and feedback, in the customer relationship management (CRM) system or other relevant databases
- Monitored product quality and ensuring that customer concerns regarding quality are addressed promptly and appropriately, escalating issues to the quality control or production teams as needed
- Collaborating with the sales team to identify opportunities for up-selling or cross-selling products to past customers based on their needs and preferences
- Assisting customers with placing orders, providing order status updates, processing returns or exchanges, and coordinating with the production and logistics teams to ensure timely delivery
- Responding to inquiries from past customers regarding products, orders, pricing, and delivery schedules via phone, email, or in-person communication.
Volunteer Assistant
Social Development Commission
06.2021 - 09.2022
- Assisted with administrative tasks such as data entry, filing, and organizing documents
- Provided support to staff during events and meetings
- Responded to inquiries from clients and volunteers via phone and email.
Education
High School Diploma -
The Queen's School
Kingston, Jamaica06.2023
Skills
- Project Management
- Decision Making Skills
- Interpersonal Communication Skills
- Analytical Thinking Skills
- Time Management Skills
- Communication Skills
- Multitasking Skills
Languages
English
Professional Working
City
Toronto
State
M1T 3S8
Country
Canada
Street
3845 Sheppard Avenue East
Personal Information
Title: CLIENT REPRESENTAIVE
Timeline
Call Center Representative
Sutherland Call Center
06.2023 - 12.2023
Volunteer Assistant
Social Development Commission
06.2021 - 09.2022
High School Diploma -
The Queen's School
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