STEPHEN "KIKO" MERCADO
Sunnyvale
Summary
Detail-oriented administrative professional with expertise in office operations and client service within fast-paced environments. Coordinates daily operations, manages schedules, and fosters strong relationships with customers and vendors. Excels in resolving concerns, maintaining organized records, and ensuring exceptional service. Experienced in Microsoft Office, Google Workspace, and Apple products, committed to enhancing operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Real Estate Assistant/Property Coordinator
RE Logix (El Camino Health)
Mountain View
07.2025 - Current
- Acted as the primary point of contact between property management, tenants, and maintenance vendors, facilitating clear communication and efficient project coordination.
- Coordinated day-to-day work orders, vendor relationships, and tenant communications for multiple commercial properties.
- Scheduled and tracked preventative maintenance, routine services, and emergency repairs to ensure timely resolution.
- Respond to tenant inquiries and coordinate timely resolutions for maintenance requests and building concerns.
- Supported Property Managers through scheduling, filing, drafting tenant communications, and managing office administration tasks.
Concierge
Planned Companies
Emeryville
03.2023 - 02.2025
- Managed daily operations and provided exceptional customer service in a high-rise luxury apartment complex, supporting 100+ residents and staff.
- Coordinated tenant onboarding, move-ins, and move-outs while resolving maintenance and facilities issues to ensure smooth transitions and adherence to building policies.
- Managed deliveries, scheduled amenity reservations, and addressed security-related concerns, demonstrating professionalism and meticulous attention to detail.
- Communicated effectively through phone, in-person, and email to ensure satisfaction and timely resolution of issues.
- Recorded inventory, keys, and package deliveries to support organized office and building operations.
Lead Lobby Ambassador
Titan Management
San Francisco
03.2017 - 10.2019
- Oversaw front desk operations for large residential building, managing amenity scheduling, reservations, and facilitating resident move-in/out processes to enhance resident experience.
- Managed package receiving, logging, and distribution, maintaining accurate system records and inventory control.
- Supervised key activity, dispatched security, and created reports for building-related issues, supporting emergency protocols and safety standards.
- Supervised key activity, dispatched security, and created reports for building-related issues to ensure compliance with emergency protocols and safety standards.
- Provided executive-level support by streamlining processes and enhancing communication for improved operational efficiency.
Videographer
TBP Network
San Francisco Bay Area
01.2017 - 01.2018
- Coordinated filming appointments, managed artist content, and operated cameras for local music events to capture high-quality footage.
- Executed post-production, managed social media, and streamlined event logistics to enhance team collaboration and maintain process consistency.
- Coordinated team activities for FKA TeamBackPack
Route Manager
Orkin
South San Francisco
04.2016 - 02.2017
- Coordinated and scheduled services for multiple clients, enhancing operational efficiency and client satisfaction.
- Executed data entry for daily material usage and inventory, ensuring accuracy in reporting and identifying opportunities for process improvement.
- Maintained professionalism in a demanding environment, fostering positive client relationships.
- Performed data entry for daily material usage and inventory, ensuring accurate reporting and process improvement.
- Maintained professionalism in a demanding environment, strengthening client relationships and promoting a positive company image.
Education
Associate of Arts - AA (Hons) - Music Industry Studies
Diablo Valley College
Pleasant Hill, CA05-2025
Skills
- Vendor Management
- Tenant Engagement
- Office Operations and Administration
- Multi-Office Coordination
- HR Support & Onboarding
- Event Coordination
- Inventory Control & Reporting
- Process improvement
- Google Suite
- Microsoft Office
- Apple Products
- Customer communication
- Safety training
- Team support
Timeline
Real Estate Assistant/Property Coordinator
RE Logix (El Camino Health)
07.2025 - Current
Concierge
Planned Companies
03.2023 - 02.2025
Lead Lobby Ambassador
Titan Management
03.2017 - 10.2019
Videographer
TBP Network
01.2017 - 01.2018
Route Manager
Orkin
04.2016 - 02.2017
Associate of Arts - AA (Hons) - Music Industry Studies
Diablo Valley College