Stephen Torre
Toronto,Ontario
Summary
Utilizing my many years of operations knowledge while also building a memorable customer experience.
I enjoy working with sales teams and account executives to provide accurate information in a timely manner. Having a sales background, I am constantly hunting for proactive openings and not afraid to ask for business. I am comfortable presenting in front of teams and customers and always look for opportunities for collaboration.
I firmly believe that we should all lead by example and take advantage of situations where we can lead, even without formal authority.
Overview
12
12
years of professional experience
Work History
Supervisor - Deal Desk
Softchoice
03.2023 - 05.2024
- Led a team of eight Specialists to maximize revenue and profitability through auditing purchase orders to vendors
- Exceeded the target of $4M in 'discounts found' by 17.5%
- Maintained a company-leading SLA with a turnaround time of 45 minutes per case.
Supervisor - Customer Operations
Softchoice
02.2022 - 03.2023
- Managed a team of six Customer Operations Associates in processing customer orders and providing post-sales support
- Reduced processing errors by 50% per month through continuous error reporting and hands-on coaching.
Deal Desk Specialist
Softchoice
09.2020 - 02.2022
- Co-founded the Deal Desk team, focusing on auditing purchase orders to vendors
- Facilitated the rollout of new practices, including updating special costs and maintaining hardware bids
- Exceeded the annual target for Additional Discounts Found by $70k+, resulting in increased profit margins.
MS Order Manager / Microsoft Licensing Ops
Softchoice
08.2016 - 09.2020
- Supported sales representatives with Microsoft Volume License orders, contract creation, and post-sales support
- Co-founded the Microsoft Order Management team dedicated to MS submissions
- Trained six new team members and led weekly information update sessions for team members and executives
- Awarded the 2018 Operations Excellence Award and President's Club Award.
Business Development Manager
Mpire Network Inc.
11.2015 - 07.2016
- Built and maintained strategic partnerships with digital companies to enhance their products and brand identities
- Exceeded a monthly revenue target of $75,000.
Account Executive
nCrowd, Inc. Teambuy.ca
03.2012 - 11.2015
- Prospected new clients and managed existing merchants to be featured on Teambuy.ca/Dealfind.com
- Led a campaign for Calgary Shooting Centre, generating the highest one-day revenue of $68,000 in Calgary.
Education
Corporate Communications -
Centennial College
Toronto04.2001
Skills
- Word, Excel, PowerPoint
- Visio
- PowerBI
- Salesforce
- Business Development
- Team Building and Leadership
- Account Management
- Sales Support
Awards
- 2018 Softchoice Operations Excellence Award
- 2018 President's Club Award
Timeline
Supervisor - Deal Desk
Softchoice
03.2023 - 05.2024
Supervisor - Customer Operations
Softchoice
02.2022 - 03.2023
Deal Desk Specialist
Softchoice
09.2020 - 02.2022
MS Order Manager / Microsoft Licensing Ops
Softchoice
08.2016 - 09.2020
Business Development Manager
Mpire Network Inc.
11.2015 - 07.2016
Account Executive
nCrowd, Inc. Teambuy.ca
03.2012 - 11.2015
Corporate Communications -
Centennial College
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