Stephen Sward

Winnipeg

Summary

I am a customer service professional who excels at dealing with the public. Looking to join a team where I can leverage my experience

years of professional experience

Certification

24-7 Intouch Call Center

09.2017 - Current

Company Overview: Inbound Call center, focusing on customer Service
Taking incoming customer issues and troubleshooting problems
Handling sensitive customer information securely and only as needed
Quickly adapt and learn changes to the systems and issues that customers deal with

University of Manitoba

Winnipeg, MB

Computer Literacy Skills Very comfortable with computer systems of any kind
Ability to adapt and learn new techniques and procedures
Considerate & Polite I like working with people of all ages and personality types

Strong Communication & Customer Service Skills Adept at mediating and de-escalating
Very Strong soft skills and positive attitude with customers or clients
Customer service Expert Skilled at working with the public of all kinds, with a friendly, positive attitude

Google Cybersecurity Professional Certificate

24-7 Intouch Call Center

09.2017 - Current

University of Manitoba

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