Stephen Sward
Winnipeg
Summary
I am a customer service professional who excels at dealing with the public. Looking to join a team where I can leverage my experience
Overview
8
8
years of professional experience
1
1
Certification
Work History
24-7 Intouch Call Center
09.2017 - Current
- Company Overview: Inbound Call center, focusing on customer Service
- Taking incoming customer issues and troubleshooting problems
- Handling sensitive customer information securely and only as needed
- Quickly adapt and learn changes to the systems and issues that customers deal with
Education
Partial Degree -
University of Manitoba
Winnipeg, MBSkills
- Computer Literacy Skills Very comfortable with computer systems of any kind
- Ability to adapt and learn new techniques and procedures
- Considerate & Polite I like working with people of all ages and personality types
- Strong Communication & Customer Service Skills Adept at mediating and de-escalating
- Very Strong soft skills and positive attitude with customers or clients
- Customer service Expert Skilled at working with the public of all kinds, with a friendly, positive attitude
Certification
Google Cybersecurity Professional Certificate
Timeline
24-7 Intouch Call Center
09.2017 - Current
Partial Degree -
University of Manitoba