Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Sward

Winnipeg

Summary

I am a customer service professional who excels at dealing with the public. Looking to join a team where I can leverage my experience

Overview

8
8
years of professional experience
1
1
Certification

Work History

24-7 Intouch Call Center
09.2017 - Current
  • Company Overview: Inbound Call center, focusing on customer Service
  • Taking incoming customer issues and troubleshooting problems
  • Handling sensitive customer information securely and only as needed
  • Quickly adapt and learn changes to the systems and issues that customers deal with

Education

Partial Degree -

University of Manitoba
Winnipeg, MB

Skills

  • Computer Literacy Skills Very comfortable with computer systems of any kind
  • Ability to adapt and learn new techniques and procedures
  • Considerate & Polite I like working with people of all ages and personality types
  • Strong Communication & Customer Service Skills Adept at mediating and de-escalating
  • Very Strong soft skills and positive attitude with customers or clients
  • Customer service Expert Skilled at working with the public of all kinds, with a friendly, positive attitude

Certification

Google Cybersecurity Professional Certificate

Timeline

24-7 Intouch Call Center
09.2017 - Current

Partial Degree -

University of Manitoba

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Stephen Sward