Stephen Stewart
Laval,QC
Summary
Dedicated and enthusiastic professional with a passion for food and customer service, currently pursuing a professional bread making diploma. I bring several years of experience in food service, food preparation, customer service, and leadership roles. Known for having a strong work ethic, attention to detail, and ability to thrive in fast-paced environments; I am eager to contribute my skills and creativity to a team of like-minded individuals, connecting with clients and crafting exceptional food experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
04.2022 - 08.2024
- Prepared and served varieties of coffee and espresso drinks, blended beverages, and teas.
- Cultivated warm, meaningful relationships with regular customers.
- Completed store opening and closing procedures and balanced tills.
- Greeted customers at counter to fulfill requests and answer questions.
- Effectively communicated new product information to all staff members.
- Delegating appropriate responsibilities and practices to employees to ensure smooth flow of service.
- Knowledgeable of all relevant food handling and safety standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Webcasting Operator
Digicast
04.2023 - 04.2024
- Operating both audio and video equipment deliver exceptional live webcasting services.
- Monitoring video and audio quality for extended periods of time and adjusting when necessary.
- Monitoring video and audio quality for extended periods of time and adjusting when necessary
- Diagnosing and troubleshooting basic technical issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Supervisor
Cineplex Entertainment
09.2021 - 04.2022
- Taking and preparing customers food and drink orders in a timely and professional manner.
- Leading team members to ensure efficient customer service at food locations, ticket sales, and on the floor
- Monitoring the work of employees throughout the day and offering direction, providing hands-on support and assigning specific tasks where necessary
- Maintaining a calm demeanor during periods of high volume and continuing to provide consistent, quality service throughout
- Lifting heavy boxes, walking and standing for long periods of time, and safely operating an electric pallet jack to move stock throughout the theatre
Education
Diploma of Vocational Studies - Professional Bread Making
Pearson Adult And Career Centre
Montreal, QC08.2025
High School Diploma -
Westmount High School
Westmount, QC06.2019
Skills
- Customer Service
- Leadership
- Food Service
- Teamwork
- Livestream Operations (vMix software)
- Food & Drink Preparation
- Email Management
- Organization
- Bilingual - English, French
- Public Speaking
- Writing
- Communication
Certification
Hygiéne et Sécurité Alimentaire pour Gestionnaires - 2024
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Webcasting Operator
Digicast
04.2023 - 04.2024
Shift Supervisor
Starbucks
04.2022 - 08.2024
Supervisor
Cineplex Entertainment
09.2021 - 04.2022
Diploma of Vocational Studies - Professional Bread Making
Pearson Adult And Career Centre
High School Diploma -
Westmount High School
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