Stephen Rutter
Kelowna,BC
Summary
A university-educated professional with a diverse background encompassing sales, office administration, and hands-on experience in the oilfield industry. I bring a unique blend of analytical skills, exceptional communication, and a proven ability to build and maintain client relationships. My experience includes driving revenue through effective service and sales strategies, coupled with a strong understanding of industry-specific terminology and operations. I am adept at adapting to dynamic environments, managing multiple tasks efficiently, and delivering exceptional customer service. Ready to leverage my diverse skill set to contribute effectively in a Service Advisor role.
Overview
15
15
years of professional experience
Work History
Truck Driver, Crude Oil Transportation
Advance Group Ltd
09.2024 - Current
- Collaborated with team members to resolve mechanical issues and recover transport vehicles in remote locations under extreme weather conditions, demonstrating strong critical thinking and adaptability.
- Adhered to all safe driving laws and regulations when operating tanker trucks for crude oil transportation.
- Maneuvered large tanker trucks into very tight spaces for loading and unloading purposes.
- Performed pre-and post-trip inspections on trucks and equipment to immediately identify issues requiring repair.
- Represented the company professionally and built lasting relationships with customers and other drivers.
- Measured crude oil before and after loading and took precautions to avoid spills.
- Communicated with dispatchers and other office personnel to handle updates and adjust daily schedules.
- Completed routine maintenance on trucks to keep them in working order.
- Communicated with mechanics, ensuring proper diagnostics to facilitate correct and timely repairs.
Truck Driver, Crude Oil Transportation
McCue Group Ltd
03.2024 - 09.2024
- Worked autonomously in remote locations under extreme weather conditions, consistently overcoming obstacles through critical thinking and resourcefulness to ensure operational continuity.
- Inspected vehicles before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Checked shipping papers to determine the nature of the load and checked for the presence of hazardous materials.
- Completed routine maintenance on trucks to keep them in working order.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations in challenging road conditions.
- Demonstrated decisive leadership and critical thinking to sustain oil well production during equipment malfunctions, ensuring minimal downtime and maintaining operational efficiency.
Child Educator
Westside Tutor
06.2021 - 09.2022
- Encouraged students to think critically and develop problem-solving skills.
- Effectively managed behavioral challenges with empathy and professionalism, ensuring a supportive environment tailored to the unique needs of children with special needs.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Worked with teaching staff and management to evaluate individual progress and recommend appropriate learning plans.
- Developed innovative activities to engage young children in the learning process.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
Sales Agent
Devon Transport
02.2018 - 07.2021
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
- Selected correct products based on customer needs, product specifications, and applicable regulations.
- Explained features and advantages of products or services to promote sales, generating incremental sales revenue.
- Developed and maintained strong working relationships with people from diverse backgrounds.
- Adapted swiftly to inventory shortages by devising immediate solutions, ensuring uninterrupted customer service and maintaining high satisfaction levels through proactive communication and resourceful problem-solving.
- Trained new employees on customer service, money handling, and organizing strategies.
- Resolved customer disputes with professionalism and empathy, transforming challenging interactions into positive experiences while ensuring high levels of customer satisfaction.
- Worked with the sales team to collaboratively reach targets, consistently exceeding expectations, and was consistently recognized as a top performer.
- Stayed current on company offerings and industry trends.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through an online customer database.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Efficiently coordinated a large fleet of vehicles, ensuring optimal placement and availability. Managed insurance claim processes and scheduled regular maintenance to maintain fleet performance and compliance.
Frac Pump Operator
Canyon Technical Services
01.2013 - 05.2015
- Conducted daily inspections of surface equipment and pumps to identify and address seal leaks, improper priming, and other minor operational inefficiencies.
- Operated and lubricated pump to protect durability and functionality.
- Operated high-pressure pumps, monitored gauges and flowmeters, and inspected equipment to verify that pressures and flow rates remained at specified levels.
- Maintained safe and accurate pump levels and closely watched pump gauges.
- Completed detailed tool and equipment inspections both in the field and in shops to identify and address malfunctions and performance concerns.
- Able to overcome a plethora of challenging circumstances, day-to-day, in extreme weather and road conditions.
Cement Pump Operator
Baker Hughes Inc
01.2010 - 02.2014
- Demonstrated unwavering commitment by being on-call 24/7, adapting to challenging conditions to ensure continuous operations to meet and exceed organizational goals.
- Reviewed procedures and methods to minimize safety hazards and negative environmental impact.
- Conducted daily inspections of surface equipment and pumps to identify and address seal leaks, improper priming, and other minor operational inefficiencies.
- Operated and maintained safe and accurate pump levels and closely watched pump gauges. Often working in extreme environments, in high-pressure environments, with strict deadlines.
- Recorded operating data such as products and quantities pumped, stocks used, and operating times.
- Communicated with other workers using signals, radios, or telephones to start and stop flows of materials or substances.
- Stayed calm and focused in emergencies to provide efficient fixes for diverse mechanical problems.
- Trained new workers on safety procedures and protocols and enforced implementation throughout workdays to prevent injuries or downtime incidents.
- Kept shop workspaces and various fieldwork locations clean and organized for maximum productivity.
Education
Bachelor of Arts - History
UBC
Kelowna, BC06-2024
High School Diploma -
Rutland Senior Secondary
Kelowna, BC06-2005
Skills
- Advanced research methodologies developed through academic studies
- Critical thinking and problem-solving abilities
- Proficient in analyzing complex information and data sets
- Proficient in advanced written and interpersonal communication, with a strong ability to articulate ideas clearly and collaborate effectively in diverse environments
- Comprehensive understanding of safety protocols and HSE regulations
- Proven track record in client acquisition and retention
- Expertise in product knowledge and market research
- Ability to develop and deliver compelling sales presentations
- Efficient in office administration and document management
- Experience with inventory management and reporting
- Strong attention to detail and organizational abilities
- Adaptable to various work environments and cultures
- Committed to continuous learning and professional development
Languages
English
Native or Bilingual
Timeline
Truck Driver, Crude Oil Transportation
Advance Group Ltd
09.2024 - Current
Truck Driver, Crude Oil Transportation
McCue Group Ltd
03.2024 - 09.2024
Child Educator
Westside Tutor
06.2021 - 09.2022
Sales Agent
Devon Transport
02.2018 - 07.2021
Frac Pump Operator
Canyon Technical Services
01.2013 - 05.2015
Cement Pump Operator
Baker Hughes Inc
01.2010 - 02.2014
Bachelor of Arts - History
UBC
High School Diploma -
Rutland Senior Secondary
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