Stephen Roman
Pasadena
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sever and Line Cook
Pie n Burger
Pasadena
12.2013 - Current
- Led kitchen operations as head line cook, ensuring high-quality burger preparation and efficient workflow in fast-paced environments.
- Assisted in grill work and food preparation tasks. Supported team leadership by coordinating kitchen staff activities. Maintained food safety standards consistently.
- Oversaw multiple tables, ensuring prioritization of guest needs and prompt service delivery.
- Facilitated training sessions for new staff on menu knowledge and restaurant procedures to enhance team performance.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Delivered exceptional service during peak hours, ensuring meticulous attention to detail and maintaining strong guest relationships.
Assistant Manager and Hospitality specialist
Howlin Rays
Pasadena
02.2022 - 03.2025
- As the Assistant General Manager at a high-volume, trendsetting restaurant, I contribute to the operational success and elevate the guest experience by collaborating with the General Manager, leading the front-of-house team, and ensuring smooth service operations. My key responsibilities include:
- Operational Management: Oversee daily restaurant operations, ensuring efficient workflow and high-quality service during peak hours.
- Staff Leadership & Development: Manage, train, and motivate a diverse team of servers, hosts, bartenders, and kitchen staff, ensuring adherence to company standards. Conduct regular performance evaluations and implement development programs to foster career growth.
- Guest Experience: Implement strategies to ensure an exceptional dining experience for every guest. Handle customer feedback, resolve complaints, and personalize service to enhance satisfaction and loyalty.
- Inventory & Cost Control: Monitor and manage inventory levels for food, beverages, and supplies, optimizing purchasing practices to reduce waste and maintain profitability. Assist in budget planning and financial analysis.
- Health & Safety Compliance: Enforce cleanliness, health, and safety protocols in accordance with local regulations, ensuring the restaurant maintains a pristine, compliant environment.
- Resolved guest complaints promptly, maintaining a calm demeanor and fostering repeat business through effective solutions.
- Mentored junior servers, sharing best practices for upselling techniques and enhancing overall sales performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Chef and line cook
Howlin Ray’s
Pasadena
11.2020 - 02.2022
- Dedicated and fast-paced Line Cook with 5 years of experience working in high-volume, upscale restaurants.
- Skilled in managing multiple stations, preparing complex dishes with precision, and maintaining impeccable kitchen hygiene.
- Trained and mentored new cooks, reinforcing kitchen protocols and station setup.
- Adept at working under pressure, collaborating with culinary teams, and consistently delivering high-quality, beautifully presented plates in a fast-paced environment.
- Passionate about food, continuous learning, and exceeding guest expectations.
Education
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Citrus College
Glendora02.2019
High School diploma - undefined
Rose City High School
Pasadena05.2011
Skills
- High-Volume Service Execution
- Kitchen Brigade Management
- Expediting & Quality Control
- Prep & Station Organization
- Cost Control & Food Waste Reduction
- Inventory & Vendor Management
- BOH Workflow Optimization
- Guest engagement
- Hospitality service expertise
- Service prioritization
Certification
- Food handlers card
- Alcohol server awareness course
LANGUAGES
English and Spanish
Timeline
Assistant Manager and Hospitality specialist
Howlin Rays
02.2022 - 03.2025
Chef and line cook
Howlin Ray’s
11.2020 - 02.2022
Sever and Line Cook
Pie n Burger
12.2013 - Current
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Citrus College
High School diploma - undefined
Rose City High School