Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Stephen Robinson

Edmonton,Alberta

Summary

As an operations supervisor & manager, I have over a decade of experience in leading and managing crossfunctional operations in the freight industry. I have successfully overseen and worked on various aspects of the inbound, outbound, and linehaul operations, ensuring proper practices, procedures, and safety standards are implemented and followed. I have also hired, trained, and mentored operations personnel on how to execute the daily plans and achieve the operational goals and metrics. In my previous roles at YRC Freight and XPO, I have demonstrated my ability to communicate and collaborate effectively with drivers, dock workers, supervisors, and sales teams, as well as with external clients and partners. I have improved operational efficiency and end times by implementing more accurate process changes and procedures, and I have spearheaded projects to optimize the workload and manpower allocation. I am looking for a demanding environment where I can leverage my experience, dedication, proven accomplishments, and desire to succeed to make a positive impact within your organization.

Overview

19
19
years of professional experience

Work History

Senior Production Supervisor

YRC Freight
05.2019 - 07.2021
  • 0versaw all aspects of outbound, inbound, and linehaul operations
  • Improved operations' productivity and practice standards, consistently meeting or exceeding objectives
  • Coordinated with supervisors on daily freight tonnage, staffing levels, safety updates, and process changes
  • Led training sessions for new employees, effectively communicating job responsibilities, expectations, and safety protocols in a fast-paced working environment
  • Conceptualized and generated nightly reports on the overall flow of operations, time-sensitive freight, staffing/equipment updates, and end-to-end operation shutdown times
  • Managed a team of 30+ city drivers, 50+ dock workers, and multiple scheduled linehaul drivers, ensuring efficient freight drop-off and pick-up at the location on time.

Operations Manager

XPO Logistics
08.2017 - 05.2019
  • Managed cross-functional teams comprising outbound, inbound, and night FAC operations, ensuring seamless coordination and efficient operations
  • Effectively communicated with and managed a large workforce of 100+ drivers and 80+ dock workers, fostering a collaborative and productive environment
  • Optimized a check-in process to enhance operational efficiency, prioritize freight, and streamline dock operations flow
  • Led daily pre-shift meetings of 14 supervisors, 20-30 drivers per shift, and 100+ dock employees, providing clear instructions and aligning everyone towards operational goals.

Operations Manager

YRC Freight
06.2015 - 08.2017
  • Responsible for inbound, outbound, and linehaul operations, implementing processes to improve load average and operational efficiency
  • Spearheaded initiatives for cleaner processes and enhanced daily tonnage analysis, optimizing manpower and improving operation end times
  • Oversaw driver transit from Cincinnati to Nashville, Buffalo, and Indiana, ensuring smooth operations across multiple locations.

Warehouse Operations Manager

FREIGHT RITE DELIVERY SYSTEMS
05.2014 - 05.2015
  • Created drivers' delivery routes of 10-15 stops per team, and 2 contract drivers
  • Routing anywhere from 100-150 delivery stops daily
  • Lead morning pre-shift meetings - covering the previous day's outcome, challenges for the current day, updates & issues, and/or customer concerns
  • Conflict Resolution with customers/clients to resolve issues or updates on their freight and delivery times
  • Participated in weekly meetings with GM to provide insight on process improvements and operation changes if needed
  • Consistent face-to-face conversation between leadership and employees, propelled cultural change and accountability improvements, beneficial to both the dock operations and drivers.

Operations Supervisor

Saia Inc.
01.2012 - 05.2014
  • Supervised and provided leadership to both the inbound team of 20+ dock workers and the outbound team of 35+ dock workers, ensuring smooth operations and efficient workflow
  • Monitored employee efficiency during inbound and outbound operations, identifying areas for improvement and implementing corrective measures to enhance productivity
  • Actively coached and instructed employees on processes and procedures, emphasizing the importance of completing tasks accurately and safely in a fast-paced environment
  • Collaborated with the Safety manager to maintain a safe work environment, conducting regular equipment checks and ensuring adherence to safety protocols
  • Improved daily dock operations through consistent communication and coaching, including clear work instructions, implementation of new process changes, and maximizing equipment utilization.

Account Executive

H5 Traffic and Safety
06.2011 - 09.2012
  • Completed 20+ sales calls daily for new and existing customers providing rental and setup of all traffic control related equipment
  • Conducted customer service, sales, and project management for $160,000 in annual revenue
  • Strong knowledge of Microsoft Office Suite
  • Worked directly with customers to engineer the solution that best fit for customer needs.

Warehouse Supervisor/Machine operator

Smart Papers
05.2002 - 05.2011
  • Monitored paper tonnage, manpower, current workflow, and efficiency activity across 8 active sheeters, ensuring on-time completion with minimal errors
  • Communicated effectively with 20+ machine operators, addressing daily issues, setting objectives, and implementing process changes
  • Led a successful warehouse space utilization project, optimizing unused and misused areas to create a more functional space for both work and storage
  • Assisted in training 11 of the 20 machine operators on the computer system and changes within the warehouse operating system over the course of 9 years.

Education

Bachelor Degree, Business Administration -

American InterContinental University

Skills

  • Conflict management
  • Customer relations
  • Delivery
  • Continuous Improvements
  • Workforce Training
  • Functional
  • Inventory management
  • Logistics
  • Meeting facilitation
  • Assembly and Production
  • Operations Management
  • Performance Evaluation

Timeline

Senior Production Supervisor

YRC Freight
05.2019 - 07.2021

Operations Manager

XPO Logistics
08.2017 - 05.2019

Operations Manager

YRC Freight
06.2015 - 08.2017

Warehouse Operations Manager

FREIGHT RITE DELIVERY SYSTEMS
05.2014 - 05.2015

Operations Supervisor

Saia Inc.
01.2012 - 05.2014

Account Executive

H5 Traffic and Safety
06.2011 - 09.2012

Warehouse Supervisor/Machine operator

Smart Papers
05.2002 - 05.2011

Bachelor Degree, Business Administration -

American InterContinental University
Stephen Robinson