Stephen Paul
Lower Greenwich,NB
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Data Center Operations Technician
Equinix Canada
04.2021 - 11.2025
- Monitored equipment, perform maintenance, troubleshoot issues, and ensure the high uptime required for mission-critical servers and the facilities.
- Managed All Site Security Assets Updating, Configuring and replacing Axis Cameras/Software, troubleshooting onsite security issues
- Managing Trouble Tickets in a timely matter to provide excellent service and meeting customer SLA
- Completed installs and uninstalls for customers consisting of cabling, equipment location in cabinets and power to the devices.
- Monitor alarm systems and outages.
- Resolve and investigate customer downtime
- Utilize effective verbal and written communication skills.
- Worked with vendors and assisted with repairs and /or upgrades
- Maintain a high level of knowledge with the evolution of colocation industries
- Worked with Critical Facilities doing troubleshooting and maintenance
- Extended Daily use of Power BI, Service Now
- Certified Fluke - Versiv test sets
Consumer Service Technician
Bell Aliant
05.2010 - 01.2021
- Installed phone and Fiber Op services to residential and business customers.
- Maintained and repaired services for customers.
- Ran jumpers at central offices and remotes.
- Troubleshot fiber and telephony issues, working with Data Broadband Team to resolve customer issues.
- Ran cat5e and coax cables within customer homes.
- Ran nez/6 pair and 2 pair drop.
- Educated customers with Fiber Op TV platform and gave walkthroughs of features.
- Grounded and bonded phone lines and troubleshot shorts and ground outs of phone.
- Ensured a high level of customer satisfaction and customer service.
- Travelled to customers' homes/businesses and ensure efficient routes.
- Fiber Optics splicing
Technical Support Engineer
AnyWare Group
04.2008 - 02.2009
- Created and implemented software upgrades and provided IT support.
- Troubleshot software issues, working with Development Team to resolve issues.
- On-call rotation to allow customers immediate support for software issues 24/7.
- Built Solaris servers from the ground up and installing patches.
- Customized ROAM software to meet client's needs.
- Added Applications to ROAM to interact with software i.e. Meditech , Pacs
Education
Diploma - Industrial Electician
Eastern Trades
Saint John, NB09-2009
Diploma - Enterprise Java Developer
Advanced Training
Saint John, NB09-2001
Electronics Engineering Technology - Electronics Engineering Technology
New Brunswick Community College
Saint John, NB09-1992
Skills
- Data center infrastructure
- System monitoring
- Power distribution
- Security protocols
Timeline
Data Center Operations Technician
Equinix Canada
04.2021 - 11.2025
Consumer Service Technician
Bell Aliant
05.2010 - 01.2021
Technical Support Engineer
AnyWare Group
04.2008 - 02.2009
Diploma - Industrial Electician
Eastern Trades
Diploma - Enterprise Java Developer
Advanced Training
Electronics Engineering Technology - Electronics Engineering Technology
New Brunswick Community College