Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Stephen Parkes

Sherwood Park,Alberta

Summary

To continue with the experiences I have in sales, marketing, product development & support and customer service and project management. I enjoy building teams of professionals within a company to execute the company’s mission and vision. Where possible I hope to offer ideas for internal process improvement to capitalize on an organizations competitive advantage in their marketplace. To want to utilize my extensive background in product design, assembly, product technical service and support including field level training enabling customers to understand better the products they currently have purchased or use and to bring any positive feedback back to my teams.

Overview

26
26
years of professional experience

Work History

Principal Consultant

Small Business Stephen
02.2022 - Current
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Served as a trusted advisor for clients navigating complex industry landscapes.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
  • Collaborated with clients from concept through final delivery of product or service.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Developed expertise in niche industries through continuous learning efforts.

CTO / CIO

Impresario Partners / World Referral Network
05.2021 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Passionate about learning and committed to continual improvement.

Principal

Sherwood Park Laser Engraving
08.2019 - Current
  • Primary responsibilities included graphics design/engineering, sales and marketing, internet presence management, operations management and business development
  • SPLE operates CO2 laser and fiber laser equipment for the personalization of consumer gift items, industrial part marking and custom built items
  • Expanded market to 3D sublayer engraved crystals.
  • Generated increased sales revenue through strategic partnerships with key industry players and influencers.

Designer, Inside Sales, Logistics Manager

PEMD Group Inc
07.2016 - 09.2019
  • Primary responsibilities included product design, development, sales, marketing, web presence management and QC and complete manufacturing of consumer products across a range of industries
  • Industries served are mining, military (USA), construction, environmental and renewables.

Quality Control Manager, Manufacturing Specialist

LJ Welding & Automation
06.2017 - 07.2018
  • Primary responsibilities included internal manufacturing process improvement and QA/QC control and improvement
  • Small project engineering and execution
  • ERP system evaluation, and implementation team member
  • Upgrading ISO Program to 9001-2015.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Streamlined quality control processes, resulting in increased efficiency and reduced costs.
  • Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
  • Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.

International Business Development & International Sales Manager, Mechanical/Electrical/Hydraulics Equipment Designer Product Support/Technical Service, CNC Equipment Operator

Mine Cable Services Corporation
10.1997 - 06.2016
  • Primary responsibilities included product design using SolidWorks 2016, 2D/3D drawings, quotation preparation for local and international customer inquiries for all MCS products and custom engineered solutions
  • Sales support for inside and outside technical sales staff
  • Family business since early 1990’s
  • Other duties included participating in local and international sales trips to establish new business and distributorships worldwide; attendance at major tradeshows both locally and internationally as required
  • Customer presentations of MCS product as customized to each customer requirement
  • Customer training during commissioning and product installation.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Developed customized sales proposals tailored to individual client needs, demonstrating the value of products and services while addressing unique challenges faced by each customer.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized successful trade show events to showcase products, generating increased brand awareness and attracting new customers from around the world.

Design Engineering Manager, Engineering Design Draftsperson, Project Manager Mechanical Engineering Technologist, C.E.T.

Larsen D’Amico Manufacturing Ltd
02.2007 - 10.2010
  • Responsibilities include ensuring L&D adheres to company AQP-1120, ASME Section VIII, Div 1, ASME B31.3, NACE MR0175, CSA B51, B16.5, CSA W47 and all customer specifications by project (Husky, IOR, Devon and MEG/CNRL)
  • Project responsibilities include reviewing and interpreting bid packages, generating P&ID schematics to construct GA, Skid, Building and Pipe Spool details and instrumentation call-out
  • Final As-Builts drawings and Operations Manuals
  • Management of projects through to completion.

Engineering Project Manager, EnCana Group, Mechanical Engineering Technologist, C.E.T.

LOP Inc
08.2005 - 09.2006
  • Responsibilities include initial project cost estimate and scope from material take-off from customer GA drawings, 3D CAD pipe modeling / isometric drafting using CADWorx / ISOGEN / AutoCAD 2006, pipe spooling as-builts, skid fabrication drawing preparation, pipe rack modules including heat exchanger and structural platforms
  • Complete Turnover packages as per EnCana spec.

Product Support / Technical Service / Customer Service - Thermal Division

Teleflex Canada Ltd. Richmond, B.C.
12.1998 - 06.2001
  • Responsibilities include both Product Support and Technical Service for all Thermal Division products including PROHEAT Brand diesel fired coolant heaters for trucks and busses as well as MBU Brand military cooking stoves for US Armed Forces such as Army, Marines, National Guard branches of the US Armed Forces
  • Technical Support included providing timely solutions to customer questions and troubleshooting by telephone or in person
  • On-site troubleshooting and repair was also required during product deployment throughout USA and Canada
  • Product support included editing and proofreading Installation, Service and Parts manuals as well as writing Product Update Bulletins
  • Additional responsibilities included preparing and conducting training seminars (for up to 50 students) across Canada and USA for both truck and bus related heating products.

Education

Full Stack Web Developer, ECommerce, Programming

ZTM Academy
Online
08.2024

Skills

  • Team Leadership & Development
  • Organizational Development
  • Project Planning
  • Integrity and Honesty
  • Attention to Detail
  • Technology Implementation
  • Customer Relationship Management
  • Digital Transformation
  • Go-to-Market Strategies
  • Processes and procedures
  • Process Improvement
  • MS Office

Additional Information

MS Office 365 Suite, SolidWorks 2020 Professional (11 years), AutoCAD ver 11 to Inventor 2008, Adobe Creative Cloud Products, MasterCAM, CADWorks, FUSION 360, SQUARE / ECWID E Commerce, WordPress, WebFlow, Odoo ERP, Bitrix 24 CRM, High Level CRM, Opiates Anonymous (Sherwood Park Chapter) Treasurer, Prince’s Trust Mentor (HRH Prince of Wales) CAF retiree business coaching

Timeline

Principal Consultant

Small Business Stephen
02.2022 - Current

CTO / CIO

Impresario Partners / World Referral Network
05.2021 - Current

Principal

Sherwood Park Laser Engraving
08.2019 - Current

Quality Control Manager, Manufacturing Specialist

LJ Welding & Automation
06.2017 - 07.2018

Designer, Inside Sales, Logistics Manager

PEMD Group Inc
07.2016 - 09.2019

Design Engineering Manager, Engineering Design Draftsperson, Project Manager Mechanical Engineering Technologist, C.E.T.

Larsen D’Amico Manufacturing Ltd
02.2007 - 10.2010

Engineering Project Manager, EnCana Group, Mechanical Engineering Technologist, C.E.T.

LOP Inc
08.2005 - 09.2006

Product Support / Technical Service / Customer Service - Thermal Division

Teleflex Canada Ltd. Richmond, B.C.
12.1998 - 06.2001

International Business Development & International Sales Manager, Mechanical/Electrical/Hydraulics Equipment Designer Product Support/Technical Service, CNC Equipment Operator

Mine Cable Services Corporation
10.1997 - 06.2016

Full Stack Web Developer, ECommerce, Programming

ZTM Academy

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