Stephen Ornelas
Long Beach
Summary
Dedicated Customer Care Representative with expertise in managing patient interactions and resolving concerns. Strong communicator who fosters clarity between providers and customers. Drives patient satisfaction through attentive service and effective problem-solving across diverse industries.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
RedChip Enterprises Pharmacy
Irvine
05.2023 - 01.2026
- Coordinated care for 40 patients, ensuring treatment plan adherence and timely medication refills.
- Provided customer support to hemophilia patients and caregivers by liaising with clinical teams and insurance providers.
- Guided patients through copay assistance programs while maintaining HIPAA-compliant communication via phone, email, and secure messaging platforms.
- Documented patient care activities in electronic health record systems to enhance continuity of care.
Guest Services Associate
Aquarium of the Pacific
Long Beach
01.2022 - 04.2023
- Delivered accurate information on aquarium programs and offerings, enhancing guest experience.
- Managed daily operations of 7 exhibits, facilitating optimal visitor experiences and support.
- Processed 2000+ membership applications and tickets monthly, utilizing POS system expertise to streamline transactions.
Cashier
Daiso Japan
Artesia
07.2021 - 12.2021
- Organized 500+ items daily, ensuring accurate pricing and labeling to enhance customer experience.
- Cataloged inventory in Excel, improving accessibility for effective stock management.
- Maintained stock shelves to support organizational standards and streamline customer service.
Education
Bachelor of Arts - Global Cultures, Gender and Sexuality
University of California, Irvine
5 2019
Skills
- Patient advocacy
- HIPAA compliance
- Office software proficiency
- DocuSign proficiency
- FaxLogic expertise
- Calendar management
- Time management
- Organizational skills
- Attention to detail
- Customer service excellence
- Communication skills
- Adaptability
Languages
- English
- Spanish
Timeline
Patient Care Coordinator
RedChip Enterprises Pharmacy
05.2023 - 01.2026
Guest Services Associate
Aquarium of the Pacific
01.2022 - 04.2023
Cashier
Daiso Japan
07.2021 - 12.2021
Bachelor of Arts - Global Cultures, Gender and Sexuality
University of California, Irvine