Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephen Onobiomoanion

Summary

Proven Houseman Supervisor/ Laundry Attendance with extensive experience at Randekhi Royal Hotel, adept in hotel operations and guest service excellence. Spearheaded initiatives enhancing team productivity and guest satisfaction, leveraging skills in housekeeping expertise and team support. Demonstrated initiative by improving efficiency and fostering a guest-centric culture, contributing to continuous operational improvements.

Overview

9
9
years of professional experience

Work History

Houseman/ Part Time

Embassy Suites
04.2025 - 07.2025
  • Maintained cleanliness and organization of guest areas, ensuring high standards of hospitality.
  • Assisted in room preparation by replenishing linens and amenities for optimal guest experience.
  • Supported housekeeping teams by efficiently handling laundry operations and equipment maintenance.
  • Monitored inventory levels of cleaning supplies, coordinating timely reorders to avoid shortages.
  • Addressed guest requests promptly, fostering a welcoming atmosphere and improving satisfaction ratings.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.

House Person

Best Western Parkway Hotel Toronto North
07.2024 - 11.2024
  • Conduct thorough inspections of guest rooms, lobbies, and shared spaces to ensure high standards of cleanliness and organization.
  • Refresh and restock guest room amenities, including drinking glasses, toiletries, and informational materials, fostering a welcoming and comfortable environment.
  • Maintain detailed records of all cleaning activities to support effective tracking and reporting.
  • Notify management promptly of any damage, maintenance concerns, safety risks, or potential hazards observed.
  • Follow strict key and access card protocols to ensure guest security, privacy, and peace of mind.
  • Maintained guest rooms by dusting, polishing, removing trash, and cleaning bathrooms.

Houseman

Eko Hotels & Suites
11.2019 - 07.2023
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
  • Kept building entryway glass clean and polished for professional presentation.
  • Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
  • Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
  • Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.

Houseman Supervisor

Randekhi Royal Hotel
12.2016 - 10.2019
  • Coordinated daily assignments for housemen crew, maximizing productivity while minimizing labor costs.
  • Addressed maintenance issues promptly by coordinating with relevant departments, ensuring minimal disruption to guests' experiences.
  • Promoted a guest-centric culture within the houseman team, emphasizing the importance of providing exceptional experiences for all visitors to the property.
  • Supported continuous improvement initiatives by identifying areas for potential improvement and suggesting appropriate actions to management.
  • Reviewed employee performance regularly through evaluations and provided constructive feedback for improvement opportunities or recognition of achievements.
  • Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
  • Participated in hiring processes for new houseman employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.
  • Facilitated positive relationships between housemen staff members by resolving conflicts professionally and fairly when they arose.
  • Ensured compliance with health safety regulations by conducting regular trainings on proper chemical usage, equipment handling, and personal protective gear requirements.
  • Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
  • Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
  • Implemented training programs for new hires, promoting skill development and consistent work performance.

Education

BSC - History And International Studies

Ambrose Alli University
Ekpoma, Edo State
08.2017

Skills

  • Hotel operations knowledge
  • Initiative-taking
  • Reliability and punctuality
  • Cleaning techniques
  • Laundry Management
  • Guest Service Excellence
  • Housekeeping Expertise
  • Linen replacement
  • Room restocking
  • Multitasking and Prioritizing
  • Heavy Lifting
  • Interior and exterior cleaning
  • Customer Service
  • Guest Request Response
  • Team Support and Collaboration
  • Vacuuming
  • Work Planning and Organization
  • Organizational Skills
  • CDC Sanitation Guidelines
  • Kitchen Cleaning and Dishwashing
  • Cross-Functional Skills
  • Microsoft-applications

Languages

English
Full Professional

Timeline

Houseman/ Part Time

Embassy Suites
04.2025 - 07.2025

House Person

Best Western Parkway Hotel Toronto North
07.2024 - 11.2024

Houseman

Eko Hotels & Suites
11.2019 - 07.2023

Houseman Supervisor

Randekhi Royal Hotel
12.2016 - 10.2019

BSC - History And International Studies

Ambrose Alli University

Similar Profiles

CREATE PROFILE
Stephen Onobiomoanion